2009 Speakers

The preliminary conference schedule is now available at http://gilbanesf.com/conference-schedule.html

J. Brooke Acker
CEO, Expert System USA
Twitter: http://twitter.com/BrookeAker

Brooke Aker is the CEO of Expert System USA, a leading semantic technology firm, and is a long standing speaker and writer in the areas of Competitive Intelligence, Knowledge Management and Predictive Analytics. Mr. Aker is a serial entrepreneur having formed both Acuity Software and Cipher Systems and was a member of the Intelligence practice at The Futures Group/Deloitte Consulting. Mr. Aker has worked with over 130 of the Global 2000 in the formation and operation of successful intelligence, KM or analytics units at such companies as Procter & Gamble, Johnson & Johnson and Petrobras. He has conducted numerous workshops and given speeches at SCIP, Knowledge Management and Strategy conferences. From 2000 through 2002 Mr. Aker wrote the Competitive Intelligence Magazine column entitled "100 Ways to Beat Your Competition". His technology development of intelligence / analytics systems have been recognized by and won awards from IBM, Strategy Magazine, and Fuld & Co. Mr. Aker earned a MA in Economics from Boston University and a BA in Economics from the University of Vermont.  

Razmik Abnous
VP, Chief Technology Officer Documentum Founding Engineer EMC Content Management and Archiving

Razmik leads EMC Content Management and Archiving (CMA) technology strategy and direction, driving innovation and advanced development for CMA, providing technology leadership to strategic customers and partners, and leading CMA industry standards efforts. Razmik Abnous is one of the original designers of the Documentum platform architecture. Razmik joined Documentum in 1991 as an architect for the server. He has lead the development and architecture of several Documentum product releases since the inception of Documentum. He led the architecture of EMC Documentum 5, the award-winning enterprise content management platform. Razmik has more than 25 years of experience in leading and architecting software products. Prior to EMC Documentum, he worked at Digital Equipment Corporation and Ashton-Tate on object-relational databases, artificial intelligence, image-processing systems and silicon compilers. Razmik is the co-author of two books: Intelligent Offices and Object Orientation both published by John Wiley. Razmik received a BS and MS in Applied Math and Computer Science from the University of Louisville.  

Ed Anuff
EVP & GM for Movable Type and Professional Services, Six Apart
Twitter: http://twitter.com/edanuff

Ed Anuff is the EVP and General Manager for Movable Type and Professional Services at Six Apart, where he oversees a skilled team that helps build influential digital brands. Prior to joining Six Apart, he was the Founding CEO of Widgetbox, where he raised two rounds of funding from Sequoia Capital and Hummer Winblad. Previously, Ed was the Founding CEO and Chairman of Epicentric, which he helped grow to $40 million in annual revenues when it was acquired by Vignette in 2002; other executive experience includes stints at Wired Digital and Motion Works. Ed is a graduate of Rensselaer Polytechnic Institute, and has contributed to publications such as Wired and the Web Services Journal, and authored the best selling Java Sourcebook. He is a proficient software architect. 

Stephen Arnold
Founder, Arnold IT

Stephen E. Arnold is a specialist in online search and related disciplines. He’s the author of the first three editions of the “Enterprise Search Report,” “The Google Legacy,” and “Google Version 2.0.” His newest study comes out in 2008. It’s called “Beyond Search.” More information is available at Mr. Arnold’s principal Web site, http://www.arnoldit.com  

Elie Auvray
President of the Board & CEO, Jahia

Elie Auvray co-founded Jahia project in 2002 and is currently acting as President of the Board and CEO. In 1996, Elie founded Voice, a software vendor, pioneer in easy to use web application development with Vivendi Group as first customer. In 1999, Voice merged with the company of the former President EMEA of Cisco in order to create a global software provider, Reef Internetware. Working closely with the CEO, Elie was General Manager for Reef France, first country in term of sales (overachieving sales objectives 7 quarters in a row) and built the first US sales team in San Francisco. Then, Elie lead the Europe Presales organization, developing and supporting the company partners network. Reef successfully raised 85 million of euros in 2001 from international venture capitalist (Goldman Sachs, 3i, Viventures). Reef Internetware IP has been acquired by Mediasurface in 2002. Elie owns a Master of Business and Tax Law and Contract Law and he is a graduate from the Business Law Institute (IDA) of Paris 

Joseph Bachana
President and Founder, DPCI
Blog :http://www.databasepublish.com/blog/jbachana
Twitter: http://twitter.com/joebachana

Joseph Bachana is President and Founder of DPCI, an interactive technology agency that delivers integrated Web content management, digital asset management, and online collaboration software solutions for organizations that need to publish content across a range of channels. Mr. Bachana began his career in the late 1980's at the New York Times in its Production Technology Group. He furthered his career at the Associated Press as technical services manager for AP AdSend, the digital delivery system from advertisers to AP member newspapers. Mr. Bachana went on to be senior Project Manager at I.M.A.G.E. Inc, then Senior Account Manager at Inacom, before founding DPCI in April, 1999. A native of New York, Mr. Bachana is a graduate of both Brown (BA) and Columbia (GS) Universities and holds PMP certification from the Project Management Institute. Mr. Bachana serves on the editorial board of Palgrave-Macmillan's Journal for DAM, is a guest lecturer on Multi-Channel Publishing, Content Management and Digital Asset Management at the Rochester Institute of Technology, Henry Stewart Symposium, AIIM, Gilbane, and other industry conferences. 

Éric Barroca
CEO, Nuxeo
Blog: http://blogs.nuxeo.com/ebarroca
Twitter: http://twitter.com/ebarroca

Eric Barroca has been working on the ECM and open-source markets for the past 10 years, designing and leading critical content-centric projects for highly demanding organizations in the Defense and press sectors. He's is a recognized expert of both the ECM and the business-oriented open source worlds. His impressive track record in ECM projects fuels the vision he has of the mid- and long term evolutions of this market. This concrete experience associated with his ability to identify the next major technological shifts that will turn into standards makes him a great organizer and visionary. That's how, three years ago, Nuxeo embraced some of today's key standards, such as OSGi, Flex or RCP. And that's what allows Nuxeo to offer robust and scalable technologies to companies seeing the ECM as their information backbone, allowing any authorized stakeholder to share, exchange, enrich, store and find any piece of information, from pure collaborative environment to the strictest legal compliance. From the 5 people-company it was when he joined, Nuxeo gathers now 40 employees in France and in the UK, structured in focused teams, around the R&D squad, that has been established and is still managed by Eric.  

Sebastien Blanchard
Team Lead, Creative Technology, Design Communications, Bell Canada

With over 10 years experience in Web development, Sebastien lives by one rule: a solution exists for every objective. As team lead of the Creative technology group within the Design Communciations team at at Bell Web Solutions, Sebastian is responsible for front-end development. Specifically, he is responsible for determining the most efficient approach and the relevant technology to deliver. Sebastien graduated in graphic design, with a specialization in typography in 2000. Prior to joining Bell in 2008, Sebastien worked for Cossette Communication Group. Over the years he has served such high profile clients as General Motors, McDonald’s, Molson, Coca-Cola, Dairy Farmers of Canada, Bell Canada, Radio-Canada, Cineplex, Royal Canadian Mint and Vancouver 2010.

Geoffrey Bock
Senior Analyst, Collaboration & Social Computing, Gilbane Group
Twitter: http://twitter.com/geoffbock

Geoffrey Bock is a Senior Analyst for the Gilbane Group's Collaboration & Social Computing Consulting Practice. He focuses on a broad range of collaboration technologies, including enterprise applications of wikis, blogs and other social media. An analyst and author with over twenty- five years industry experience, he tracks how organizations create, organize, and manage business information to sustain profitable relationships. He advises software companies, end-user organizations, and government agencies in areas of business planning, technology innovation, and operational excellence. 

Danica Brinton
Director, International Strategies and Localization, Linden Lab

Danica is a veteran of international product management and localization with an always avid interest in the latest technologies. In addition to heading Linden Labs international efforts, Danica serves as a consultant to Apple, Inc. on iPhone localization and international marketing.Danica's localization agency, LocLabs, has been focused on localization and QA of Mac OS (standard and iPhone), localization and DTP of Apple manuals, and globalization of the Apple website. The agency has also been involved with Bloglines, AT&T and Wells Fargo. Previously, Danica led internationalization and localization of Ask.com's search engine, launching the brand in 7 countries. Earlier, Danica managed localization and internationallaunches of the first 4 generations of iPod, iTunes and iLife application suite into 26 markets . During her tenure with Apple, Danica also managed iPhoto, iChat, iDVD, and DVD Studio Pro localization projects. Danica started in the industry as a technical translator with HP and Motorola as well as a foreign-language voice-over talent and cultural advisor on a number of video games (most prominent being the Prince of Persia series).  

Chris Brogan
VP Strategy & Technology, CrossTech Media
Twitter: http://twitter.com/chrisbrogan

Chris Brogan is a ten year veteran of using social media and technology to build digital relationships for businesses, organizations, and individuals. Chris speaks, blogs, writes articles, and makes media of all kinds at [chrisbrogan.com], a blog in the top 20 of the Advertising Age Power150, and in the top 100 on Technorati. Chris is also the cofounder of the PodCamp new media conference series, exploring the use of new media community tools to extend and build value. He currently serves as VP Strategy & Technology at CrossTech Media, an integrated media and events business. Chris frequently speaks at and attends marketing and social media events, sharing his passion for all things social media. Chris won the Mass High Tech All Stars award for thought leaders for 2008. He has been quoted in US News & World Report, The Montreal Gazette, Newsweek, and some other places.  

Diane Burley
Industry Specialist, Nstein Technologies
Blog: http://siliconvalet.blogspot.com
Twitter: http://twitter.com/dianeburley

Diane Burley is a recovered journalist and digital publishing specialist who knows how to transition print-centric business structures and brands into multi-channel successes. Fluent in advantages and disadvantages of media delivery channels, she is a rare combination of technologist and journalist -- and understands the workflow, the cultural speed bumps, and a multitude of ways to leverage great content! An award-winning writer, highly sought after global speaker, and chief confidante to today’s highest ranking web publishers, she is adept at putting digital terms (SEO, the importance of metadata, monetizing content, digital asset management) into plain business parlance. Burley engages her audiences through vivid metaphors – peppering her talks and writings with her own experiences and actual case studies. She also is a spokeswoman for Nstein Technologies, and author of a new blog on digital publishing, SiliconValet  

Christian Burne
President & Lead Technology Specialist, Oshyn
Blog: http://www.oshyn.com/_blog/CMS

During his 9 years in enterprise technology, Christian Burne has performed work for clients in the HR Processing, ECM, Digital Media, Biotechnology, Municipal Utility, Shipping and Customs Brokerage, and Higher Education industries. His expertise ranges from mainframe migrations to cutting edge web technologies with particular expertise in ECM (Enterprise Content Management) and EIP (Enterprise Information Portals) and SOA (Services Oriented Architecture). He has managed large, multi-disciplinary teams of technology professionals to deliver complex, large-scale solutions for today’s demanding clients. Solving challenging business problems with technology is where this Oshyn veteran excels. In addition, Christian has implemented over 7 different CMS solutions across 15 major projects (8-10 month initiatives) where CMS was a component and evaluated close to 30 other CMS packages. The patterns (both positive and negative) he found across solutions give him industry expertise in CMS and ECM that is an asset to both CMS Vendors and companies embarking on a CMS implementation. Christian graduated from Babson College with a Bachelor in Science in Management Information Systems.  

Joseph Busch
Founder and Principal, Taxonomy Strategies
Twitter: http://twitter.com/joebusch

Joseph A. Busch is the Founder and a principal of Taxonomy Strategies. He guides global 2000 companies, government agencies, and NGO’s in developing metadata frameworks and taxonomy strategies. Before this, he held strategic positions at Interwoven, Metacode, Datafusion, the Getty Information Institute, and Pricewaterhouse. Mr. Busch is an authority in the field of information science and is a frequent speaker on metadata, taxonomy, indexing, classification research, information retrieval, and content management. He is a past president of the American Society for Information Science and Technology, and a former member of the Board of Directors of the Dublin Core Metadata Initiative. Joseph Busch has served on National Science Foundation Review Panels and Association for Computing Machinery program committees, he has advised the National Research Council Computer Science and Telecommunications Board, and judged the National Information Infrastructure Awards.  

Tricia Bush
Group Product Manager, SharePoint, Microsoft

As group product manager of the Microsoft SharePoint Enterprise Business, Tricia Bush oversees the ECM, InfoPath, Enterprise Web, PerformancePoint Services, and business strategy teams. This group is responsible for the SharePoint platform product management for large and global businesses. Bush joined Microsoft in March, 2005, and is a member of the management team fueling the fastest growing server product in Microsoft history that is SharePoint. Before joining Microsoft, Bush was a principal product manager at PeopleSoft (acquired by Oracle in 2005) where she drove business planning and strategy for the J.D. Edwards EnterpriseOne ERP solution and integrated the marketing teams across PeopleSoft’s acquisition of J.D. Edwards. Prior to PeopleSoft, Bush held senior positions at management consulting firms including Denver Management Group (acquired by Keane Consulting) and The Revere Group. Bush earned a masters of business administration degree from DePaul University in Chicago, IL and holds a bachelor’s degree from Florida Atlantic University in Boca Raton, FL.  

Arje Cahn
CTO, Hippo
Blog: http://blogs.hippo.nl/arje/
Twitter: http://twitter.com/arjecahn

Arje Cahn is a frequent speaker at international conferences on subjects such as content management, open source and XML. Recent conferences Arje participated in as a speaker include Devvoxx and ApacheCon. Arje is CTO and co-founder of Hippo (Amsterdam, San Francisco). He runs the Hippo open source team at www.onehippo.org, which aims to turn cutting edge open source technology into robust content management and collaboration software. Arje has earned his merits in the open source world within the Apache Software Foundation, where he is a committer on the Apache Cocoon project, as well as a member of the foundation, and is involved in the organization and promotion of the ApacheCon conferences. He shares his thoughts on content management and open source on his blog at http://blogs.hippo.nl/arje/.

Nick Carr
President, Allette Systems

Bradlee Chang
Founder, Operations, Consulting services, and Customer management.XCential

Bradlee Chang is the co-founder of Xcential Group, LLC, a software and consulting company focused on XML document applications. In addition to his operating responsibilities at Xcential, Bradlee is the lead consultant to the State of California’s for its legislative drafting and publishing systems. Prior to Xcential, Bradlee was the founder of Chrystal Software, an XML content management company and was V.P. of Engineering and Strategy at the company. Bradlee began his career in Xerox’s software division, working on advanced development concepts. He held a series of technical and management positions, culminating in the spinout of his line of business as Chrystal Software. Bradlee is a graduate of U.C. Berkeley with a degree in Electrical Engineering & Computer Science. 

Leonor Ciarlone
Lead Analyst, Globalization, Gilbane Group
Blog: http://gilbane.com/globalization/
Twtter: http://twitter.com/Lciarlone

Leonor Ciarlone is the Lead Analyst for the Gilbane Group's Globalization Consulting Practice where she is also a contributer to the practice's blog (http://gilbane.com/globalization/). Leonor also covers BPM. Leonor brings over 15 years of experience analyzing, designing, and developing content-centric applications in a variety of industries including manufacturing, insurance, and software development. She served as an analyst and information architect from 1986 to 1999 for companies such as FM Global, Commercial Union Insurance, EMC Corporation, Inso Corporation, Intellution, Inc., and General Cinema Corporation. From 1999 to 2003 Leonor was a Senior Consultant with InfoTrends/CAP Ventures, a worldwide market research and strategic consulting firm for the digital imaging and document solutions industries. In this capacity she provided personalized market research and strategic consulting to companies that invest in, provide, or implement content-driven technologies and solutions. Her deliverables included market trends analysis, competitive intelligence, strategic and tactical marketing services, and technology assessment services to a variety of vendor and corporate clients. Leonor has provided numerous presentations on XML and related standards for various technical communication conferences, written articles for magazines and organizations including EMedia, eContent, and IEEE, and has judged local and international technical documentation competitions. She is a past president of the Boston Chapter of the Society for Technical Communication and has won multiple awards from chapter competitions. She earned a B. A. Degree in Journalism from the University of Massachusetts in Amherst. 

Ron Daniel
Principal, Taxonomy Strategies
Twitter: http://twitter.com/rdanielmeta

Ron Daniel is a Principal at Taxonomy Strategies, an information management consultancy that specializes in applying taxonomies, metadata, automatic classification, and other information retrieval technologies to the needs of business. Dr. Daniel is an expert on XML and metadata industry standards. He has served as chair, editor, or member in numerous working groups including PRISM (Publishers Requirements for Industry Standard Metadata) working group (prismstandard.org), XML Linking, RDF (Resource Description Framework), and the Dublin Core. In addition, he has co-edited three RFCs for the Internet Engineering Task Force. Before becoming a partner at Taxonomy Strategies, Dr. Daniel was a Standards Architect at Interwoven. He came to Interwoven in November 2002, when Interwoven acquired Metacode Technologies for its technology and know-how in automatic classification, metadata, and taxonomies. He was Senior Information Scientist at Metacode, where he played a major role in defining the main product, Metatagger. Prior to Metacode, Ron was a technical staff member at Los Alamos National Laboratory, where he worked on a variety of projects focused on the lab's need for a large-scale, long-duration, information infrastructure. Ron earned his Ph.D. in Electrical Engineering from Oklahoma State University, and was a postdoctoral researcher at Cambridge University and Los Alamos National Laboratory.  

Karl Darr
STAR Group

Karl Darr started his career at HP where he was hired to help bring the company’s first laser printer to market, and he has been bringing new information technology to market since then for a number of companies, including MIPS Computer Systems, Pyramid Technology, NetFrame, WYSE Technology, NEC, Symantec ,Ultradata, TogetherSoft, LegacyJ and JBoss. Throughout his career, he has maintained a primary focus on developing global, trans-border business. His primary focus for the last 15 years has been on enterprise software, technical information and structured content management.

Frank Del Pinto
Senior Product Marketing Manager, Interactive Content Management, EMC

Naresh Devnani
Managing Director, Lean Management Group

Naresh Devnani has 13 years of experience in the software industry, mostly in web-world, out of which he has been working with ECM technologies for more than nine years. He has been involved with all aspects of project life-cycle in ECM world, starting from high level strategy, architecture, design, implementation, deployment to maintenance and upgrade. He has worked with different categories of ECM products, like Web Content Management, Portal, Collaboration, e-Marketing, Analytics, Document Management, Record Management, Enterprise Search etc. He is the Partner/Managing Director at Lean Management Group (http://www.lmgiweb.com/), which offers consulting services ranging from business strategy & execution to technology integration. He heads the Enterprise Content Management practice and also guides customers on strategy, architecture and design. He has provided guidance for development of JSR-170 connector for Vignette Content Management product, and is exploring CMIS adapter implementation options for the same. Naresh’s main experience in ECM comes from his work at Vignette Corporation, where he had worked for eight years and out of which, he had many technical roles including Chief Architect and later in Management as Director of North-America for Vignette Professional Services. Before that he had worked in application development team for Hewlett-Packard, India and N.T.P.C., India. Naresh has published articles in JavaWorld, presented regularly at Vignette’s yearly customer conference and blogs regularly at (http://www.lmgiweb.com/wordpress/).  

Joe Didamo
VP Global Solutions, Jonckers

Joe DiDamo has over 12 years experience working in the localization industry. Joe's roles have ranged from Director of Operations and Business Development to VP of Sales. An advocate of localization technology innovation, he was one of the first to understand the strategic value of collaboration in localization.  

Larry Donahue
Chief Operating Officer & Corporate Counsel, Deep Web Technologies
Twitter: http://twitter.com/DeepWebTech

Larry Donahue draws from 20+ years of experience in the information technology (IT) arena with both legal and enterprise operations experience. His roles have included Managing Director of Leapnet, Founder of Practice.com, and COO and Corporate Counsel to two highly successful startup companies: FatCow and SpaBoom. As a former partner to Baker Robbins & Company, he led teams in developing Internet-based solutions for large enterprises, including GE Capital Railcar Services Corporation, GE Capital Auto Financial Services, Finance One, Bank One, Sidley & Austin, Baker McKenzie and Lord, Bissell & Brook. Larry brings a unique blend of strategic and hands-on knowledge of the products and trends that are shaping the enterprise search marketplace. He holds a BS in Electrical Engineering and received his J.D. from Chicago-Kent College of Law. 

Andrew Draheim
Principal, Kidd & Draheim

Andrew Draheim is an independent Globalization Consultant. The client portfolio of his consulting firm, Dig-IT!, include The World Bank, The World Conservation Union, several localization service providers, and others. Andrew has 18 years of international experience in managing operations in publishing, electronic publishing and localization worldwide. He helps international companies to manage and implement change by assisting them in understanding the individual challenges of their organizations, identifying the technology needed to address them, and by effectively implementing these solutions. Andrew completed the implementation of five localization production hubs in developing countries for the World Bank and developed the global publishing strategy of the World Conservation Union. As Translation Manager at The World Bank, he implemented and managed one of the world’s largest Globalization Translation Management System (GTMS) installations. He is co-author of the best practice guide for implementing global content management systems (CMS) published by the Localization Industry Standard Association (LISA), and he facilitates workshops on CMS. Andrew has also served as Managing Director for Central & Eastern Europe for Berlitz GlobalNet and Managing Director of HEP, the electronic publishing arm of the Holtzbrinck Publishing Group that includes Scientific American, Henry Holt, St. Martin’s Press, Farrar Straus and Giroux, as well as Handelsblatt. 

Kevin Duffy
Chief Executive Officer, XyEnterprise

Kevin Duffy has over 25 years of experience in the design, development and sale of high-end information management and publishing solutions. Having joined XyEnterprise’s predecessor company in 1983, he held key technical, marketing and sales positions, before being named President and CEO in 1998. During his tenure at XyEnterprise, Mr. Duffy has led the company to consistent profitability, year-over-year growth, and technological innovation. As he sets strategic direction, drives product innovation and develops strategic partnerships to support emerging markets, he has transformed the company into a leader in XML and component-based content management and dynamic publishing. Prior to joining XyEnterprise, Mr. Duffy held a number of key positions in international sales, marketing and technical support for Raytheon Graphic Systems (RGS), pioneers in electronic content creation, management and publishing for large newspapers.  

Joshua Duhl
Director of Enterprise Product Marketing, Quark

Joshua Duhl is Director of Product Marketing for Quark. He oversees and guides the product direction of Quark’s server products. He comes to Quark with over 20 years of marketing, product management, market analysis, software engineering, and consulting experience. Duhl was most recently Vice President of Product Management and Strategy at ClearStory Systems, a digital asset management (DAM) software vendor, where he led the company’s product strategy, roadmap and rollout. Duhl was Director of Research for IDC's Content Management and Rich Media software service, covering the content management, DAM, authoring software, dynamic publishing and digital rights management markets. He was selected by IDC's clients as one of three 2003 Global Research Advisory Council Analysts of the Year. As an independent consultant for 10 years, Joshua provided strategic marketing, product planning and positioning guidance to a variety of software companies. Prior to forming Stillpoint, Joshua held product marketing and engineering positions in ONTOS, Ontologic, Cambridge Robotics, and Prime Computer. He holds a bachelors degree in Computer Science from Haverford College 

Yas Etessam
Lead XML Architect, VMware

Yas Etessam is an XML expert with years of experience working on XML authoring, publishing, localization, and content component management projects. Yas has been a contributor to the DITA standard as a member of the DITA Technical Committee. She has worked as a consultant, technical architect, and software engineer, and has presented at various industry events and conferences. She is currently the lead XML architect implementing DITA at VMware. 

Jeff Fried
Senior Product Manager, Microsoft

Jeff Fried is a senior product manager at Microsoft, specializing in strategic applications of search technology. Jeff is a frequent speaker and writer in the industry, holds 15 patents and has authored more than 50 technical papers, and has led the creation of pioneering offerings in next generation search engines, networks, and contact centers. 

Denis Gachot
President, Systran Software

As president of SYSTRAN Software, Inc. since 1986, Denis Gachot is responsible for operations of the SYSTRAN Group in North America. During this time Denis oversaw the transition of the company’s core machine translation technology from the mainframe to run on Linux, Unix and Windows, the increase in number of supported language pairs to over 50, and the first-ever launch of a free online translation service. Denis engages with global corporations and the US Federal Agencies, assisting organizations that need to translate huge volumes of documents in a cost-effective manner. Denis is acutely familiar with the role and impact of SYSTRAN’s machine translation in the corporate value chain from gisting to high quality publication. Denis holds a degree in mechanical engineering from ETH, the Swiss National Institute of Technology. 

Chip Gettinger
VP XML Solutions, SDL Trisoft

Chip Gettinger is Vice President XML Solutions for SDL Trisoft, a worldwide leader in component-based content management (CCM) for technical writing organizations. SDL empowers global organizations to single-source content, easily sharing, reusing and personalizing content in various publication formats and in multiple languages across global markets. Customers include Atlas Copco, DAF, Océ, Mitsubishi, NetApp, Fair Isaac, Yokogawa, Still, Linde, Nautilus and VMware. Chip is responsible for managing customer deployments of the SDL Trisoft CCM using DITA as an information model. He has over 20 years experience receiving his bachelor's degree in Graphic Arts Technology, Business Emphasis, from Northern Illinois University.  

Dan Gibson
Director, Internet Communications, American Gas Association

Dan Gibson is a veteran communications and marketing professional that has made a home on the web for more than 12 years. Dan uses his web skills combined with his experience in traditional communications, marketing, and public relations to deliver clear, consistent messaging for his clients. His travels have included the IEEE Computer Society, United Rentals, the National Association of Workforce Boards, the American Gas Association and the Society of Competitive Intelligence Professionals to name a few. Along the way his role on web teams has included content creator, blogger, commenter, podcaster, consultant, designer, developer and acting as the lead for the strategic initiative in the digital world. The different perspectives he has gained from these various roles has enabled Dan to have a comprehensive view of the web, and the messages and conversations that happen there. He takes great delight in helping his clients understand that the web is something to be embraced and not feared. Showing his clients how to effectively leverage and communicate using the many different channels the web presents is a challenge that Dan relishes. The constantly evolving channels the web presents keeps the challenge fresh and interesting for him. Dan's permanent home on the web is located at www.goofywildcat.com. Currently, you can also find him at www.truebluenaturalgas.org serving the American Gas Association as their director of internet communications.  

Frank Gilbane
CEO, Gilbane Group
Blog: http://gilbane.com/blog/
Twitter: http://twitter.com/fgilbane

Frank Gilbane has been writing about, organizing conferences on, and consulting to Fortune 2000 companies and government agencies on information management technology since the early 80s. Frank is President & CEO of the analyst and consulting firm Gilbane Group, Inc., and organizes the Gilbane Conferences. Frank is also a Managing Partner at Lighthouse Seminars LLC, a producer of educational events for IT. Frank was a member of the Board of Directors of market research and consulting firm CAP Ventures (now Questex/InfoTrends), Inc. and the founding Director of their Dynamic Content Software Strategies service. Frank was the founder and former president of Publishing Technology Management, Inc., a founder (with Yves Stern and Guy Fermon) of the French firm TechnoForum SARL (now owned by Reed Exhibitions), and co-founder of the Documation conferences in North America and Europe. He has held various positions in software development, marketing, and senior management at Texet Corporation and Quadex Corporation. He was a founding member of the Board of Advisors to SGML Open (now OASIS), is a past member of ANSI, ISO, and CALS Standards Committees where he was an independent expert working on SGML markup language and style sheet technologies, the Graphic Communications Association (GCA), numerous editorial advisory and corporate boards, and a recipient of the GCA's TechDoc award. Frank has a BA in Philosophy from Boston University, and an MA in Philosophy from Tufts University 

John Girard
CEO, Clickability
Twitter: https://twitter.com/jgirard

 John Girard is the Founder and CEO of Clickability. Under his leadership, Clickability has grown from a garage-based dream of four Stanford graduates to become the most successful single-source provider of on demand Web Content Management (WCM) solutions for media and enterprises. The biggest names in publishing, including the Wall Street Journal, CNN Interactive, and Dwell Magazine, rely on Clickability’s on demand content management applications to deliver the news to millions of readers each day. As CEO of Clickability, John’s primary responsibilities are driving the strategic vision of the company, including developing product and partnership strategies and fundraising.

Jean-Paul Gomes
Senior Product Manager, Microsoft

Jean-Paul Gomes is a Senior Product Manager at Microsoft where he currently focuses on Web Content Management and Internet Business. He came to Microsoft in 2000 from the Aerospace industry where he worked on the development of the second generation of civilian supersonic aircrafts. Jean-Paul holds a MS in Aerospace engineering from the École Nationale Supérieure de l'Aéronautique et de l'Espace and an MBA from the Toulouse Business School. He also holds an MS in Technology Management from the École Centrale Paris, where he won in 1999 a government grant award for engineering and prototyping the first hybrid scooter. Outside of work and his passion for IT, Jean-Paul nurtures his other passions of Education, Community service, Sciences, Motorsport, and Music.  

Shuli Goodman
Independent Consultant

Shuli Goodman provides strategic advisory services and program management at the intersection of business, sustainability and civil society. With 20 years experience in IT, stakeholder engagement, and governance, Ms Goodman has provided guidance to enterprise initiatives across sectors and industries. Her passion in life is for solving complex problems that defy simple solutions. Some of her past clients include ConocoPhillips, ABN AMRO, Sandia National Laboratories, Sherwin Williams, Chrysler, Nissan, HP, Adobe, Nokia, Lucent, the State of Ohio and Capital One. Ms Goodman's wealth of experience in enterprise information management and organizational transformation supports her ability to hold the big picture, yet not lose track of tactical operational realities. She has a practical and common sense approach having delivered projects from discovery through implementation; she knows that understanding outcomes profoundly influences how consultants approach strategy. Previously, Ms Goodman was a leader in Deloitte Consulting's Technology Integration practice and headed their Enterprise Information Management services group. In the late 1990s, she joined Sapient as a Director of Information Architecture. Ms. Goodman has a BA from Hampshire College, an MA in Applied Psychology from Antioch University and is currently a PhD student in Organizational Systems at Saybrook Graduate Institute. Her area of study and expertise is stakeholder strategy, governance and decision making. She lives in the Bay Area.  

Seth Gottlieb
Principal, Content Here

Seth Gottlieb is the founder and principal of Content Here, an analyst firm and consultancy specializing in content technologies. With 15 years of experience in software and professional services, Seth has helped businesses large and small improve the efficiency and effectiveness of their content management and publishing processes. He has held leadership positions at several companies where he has deployed systems using a variety of content management technologies, and developed prototypes in many more. Seth has been a regular contributor to CMS Watch and is the author of Open Source Web Content Management in Java and other articles and reports that have received critical acclaim. Considered a leading authority on the open source content management marketplace, Seth has presented at international conferences including the Gilbane Conferences on Content Technologies, Content Management Forum, Enterprise 2.0, and KM World. Seth served on the 2005/2006 Board of Directors of Content Management Professionals, a membership organization for content management practitioners. 

Krishnan Hariharan
Product/Offering Manager, Lotus Web Content Management, IBM Software Group

Krishnan Hariharan has more than 12 years of experience in the field of portals and content management. Krishnan currently works at IBM as the Product/Offering Manager for Lotus Web Content Management and WebSphere Portal Content Accelerator. His main responsibilities include in assessing market trends and leading the strategic direction, positioning and go-to-market strategies for Lotus Web Content Management. He has successfully helped many customers in implementing "exception web experiences" using WebSphere Portal and Lotus Web Content Managment including conducting IT and Business Strategy workshops for senior executives and Business Value Assessments and ROI calculations. Prior to IBM, Krishnan was employed at Vignette as a Senior Consultant in their Professional Services organization where he implemented many content management solutions for customers in Europe and the United States. He has presented at portal and content management conferences in Europe and the United States and has also co-authored 2 IBM Redbooks books titled “A Portal Composite Pattern Using WebSphere Portal” and “Best Practices for Enterprise Scale Deployments of WebSphere Portal 6.0”.  

Larry Hawes
Lead Analyst, Collaboration and Enterprise Social Software, Gilbane Group

Larry Hawes is Lead Analyst, Collaboration and Enterprise Social Software at Gilbane Group. He manages that practice's research agenda and projects, conducts specific research projects, and authors and publishes related findings. Larry consults with software vendors on product roadmap development and go-to-market strategy, and with end user organizations on technology selection and deployment strategy. He also speaks at Gilbane Group conferences and events sponsored by other organizations. Larry is a nationally recognized expert on the application of information management technologies to drive high-value business transformation. His work is focused on collaboration and knowledge management practices in the technology domains of enterprise social software, unified communication and collaboration, enterprise portals, document and content management, and business process management. In addition to his contributions to the Gilbane Group Blog, Larry's thought leading opinions have been published in Wired, InformationWeek, C/Net, eWeek, Upside, CFO, and other publications, as well as on his blog (http://lehawes.wordpress.com). Prior to joining Gilbane Group, Larry was employed by IBM as a collaboration and knowledge management consultant primarily serving federal government clients. Before that, he distinguished himself as an analyst, consultant, speaker, and educator at the Delphi Group. Larry holds degrees in music from the University of Wisconsin-Whitewater and the University of Michigan. He earned the MBA degree at Babson College, with honors.  

Richard Higgs
Lead Technology Intergration, Deloitte Consulting (Pty) Ltd

After lecturing Modern Languages and Literature and teaching languages and communication studies, Richard embarked on his career in Information Management as a Knowledge Management Consultant in 2000. His interests soon spread to Web Content Management, Business Process Management, Electronic Channel Management, and Enterprise Content Management. After stints in Marketing, Innovation and IT, all with a global Professional Services firm, he moved into the retail finance sector as an ECM and KM specialist, where he specialized in taxonomy strategy and dissemination architecture, while also getting involved in Enterprise Architecture, Innovation Management and Complexity Management. A desire to gain more experience in marketing and communications led him to a position of Head of Interactive Media at an advertising agency, where he spent two years consulting with clients on electronic media communications and marketing strategies, and developing an electronic media strategy capability. Richard is currently a Technology Integration consultant for Deloitte South Africa, specializing in Enterprise Content Management and Knowledge Management. He has worked with clients in many sectors on projects ranging from Document Management to Knowledge Management strategy.  

J.B. Holston
CEO & President, NewsGator

J.B. has run a wide range of technology and media enterprises over the last two decades. As President of Ziff Davis International, Holston managed Ziff Davis' operations across more than 100 countries, and launched Yahoo! Europe. He was part of the senior management team that led the successful LBO of ZD by Forstmann, Little, and subsequent sale to Softbank. Since selling his last technology start-up, Holston has helped create a wide range of for-profit and not-for-profit entities, including Media-x at Stanford, among several others. After receiving a BA in creative writing from Stanford in 1979, he taught English at Phillips Academy, worked as a consultant for the Boston Consulting Group in Boston, studied and wrote in Paris, France, then worked in strategic planning for NBC and RCA. J.B. received his MBA from Stanford in 1986, then worked on Jack Welch's staff at GE before moving back to NBC, where for five years he was responsible for strategic planning and NBC's international operations. 

Gregg Johnson
Senior Manager, Product Marketing, Salesforce.com

As senior manager of Product Marketing, Gregg Johnson is responsible for managing the market strategy, positioning, and messaging for the Salesforce Content product line. Prior to joining salesforce.com, Gregg was a consultant at the Boston Consulting Group, where he developed growth and development strategies for various technology companies. He held a variety of consulting and marketing roles at LookSmart, Ullink, and the Mitchell Madison Group, and was a co-founder and vice-president of Product Development at OneHarbor. Gregg received his Bachelor of Arts in International Relations from Stanford University, and his MBA from the Wharton School of Business at the University of Pennsylvania. He also holds a Master of Arts degree from Johns Hopkins University in International Relations.  

Karl Kadie
Senior Analyst, Content Globalization, Gilbane Group

Karl has over 15 years experience in business planning and strategy, marketing operations, partnerships, and business development. He is the former alliance marketing director for SDL International, a world leader in globalization solutions, where he managed alliances with leaders across the global content value chain, covering content management (EMC, Interwoven), authoring (Adobe, PTC, JustSystems), and publishing (PTC, XyEnterprise). Previously he held management positions with Veritas Software, Sun Microsystems, and Technology Channels Group, and consulted for industry leaders NCR, RIM, 3Com, Polycom, JD Edwards, Avnet, and Lucent.  

Mr. Kehoe is the founder and president of New Idea Engineering, Inc. He also founded Searchbutton, Inc., the leading ASP for site search and reporting solutions, and served as the Chairman of their Board of Directors. Prior to NIE and Searchbutton, Mr. Kehoe served as sales engineering and consulting manager for Verity, Inc., the world leader in search and retrieval technology. Mr. Kehoe has also held development and support positions with Fulcrum Technologies, Network Innovations, and Hewlett-Packard. Mr. Kehoe received his Bachelor of Arts in psychology from Tulane University and did graduate work in computer science at Purdue University. 

Craig Knight
CEO, PML Flightlink

Craig joined the Company in October 2007 immediately following the investment from Oak Investment Partners. Prior to joining Protean Electric (then known as PML Flightlink), he had successful careers in corporate law, investment banking and founded, managed and sold several innovative companies, including a specialty vehicle manufacturer. His career highlights include co-founding Knight Tallman & Company, a boutique investment bank that raised over $2.5 billion in equity and invested in over $13.5 billion in infrastructure transactions. He was the co-founder of ProTec Tools, a specialty tool manufacturing company and Profitable Channels, a marketing company focused on whitespace marketing and non-traditional marketing channel development. Immediately prior to joining PML, he founded Hot Rods & Horsepower, a specialty vehicle manufacturing company and created the Dearborn Deuce(r), a reproduction 1932 Ford Hotrod. The Dearborn Deuce(r) won numerous awards including SEMA's 2005 Best New Product Award and was ranked by Motor Trend Magazine (September 2007) as the number 2 most collectable specialty vehicle, the $1.2 million Bugatti Veyron received the number 1 ranking. Craig has a BA/MA degree in Law from Oxford University and an LLM degree in Corporate Law from New York University. He is a member of the Governing Body at Regents Park College, Oxford and an Honorary Fellow.  

Nelson Ko
Admin, TikiWiki.org; CEO, Citadel Rock Online Communities
Blog: http://nelsonko.com/

Nelson is an admin of the TikiWiki CMS/Groupware open source software project. In 2007/08, he led the implementation of TikiWiki for Firefox Support at Mozilla, a pioneer in open source customer support. He is also the President and CEO of Citadel Rock Online Communities Inc., a company based in Toronto, Canada, providing online collaboration and social media solutions based on TikiWiki and other open source software. Deeply international in outlook, Nelson has held positions in Hewlett-Packard, Bank of Canada, and Singapore Telecom, and architected leading-edge solutions brought to market across the world for companies such as Trans World International Interactive and Telstra. Nelson holds a M.A. Economics degree from the University of Toronto, and is currently conducting research on "Knowledge flows and social capital in wiki communities". Unlike most other wiki platforms, TikiWiki is not just a wiki but a full-fledged content management system incorporating over a hundred features including forums, blogs, polls, and structured data trackers. Citadel Rock is partnered with the National Research Council of Canada to develop processes and tools for collaborative translation using wikis.  

Steve Kotrch
Director, Publishing Technology, Simon and Schuster

Steve Kotrch has been a veteran of the disruptive technology wars for more than twenty years. The editorial system he built for one financial publisher in the mid 1980’s – and persuaded financial analysts to use it who had prided themselves in not even knowing how to type -- is still in use there. He moved on to build such systems for publishers as diverse as Weekly Reader, Rodale, and World Book Encyclopedias. He is currently the Director of Publishing Technology for Simon & Schuster, where he introduced digital asset management and a workflow for ebook publishing, among other things. He’s currently working on an XML-based method for automating the creation of book covers. Multi-channel publishing is at the core of Steve’s career. 

Irina Krasteleva
WCM Lead Analyst, Information Management, CGI

Irina Krasteleva is the Lead Analyst for the CGI Information Management practice. This practice specializes in document and content management software and services, search engine configuration and optimization and other information retrieval technologies. Irina is the primary analyst for web content management systems. She has more than 10 years of experience in the content management industry working with software vendors ranging from the enterprise WCM systems such as Interwoven and RedDot/Open Text to open source platforms. Irina is experienced in audit and health check procedures for content management implementations, as well as WCM evaluation and selection for future projects. Irina worked as team lead and senior developer in the successful implementation of various content management systems for government clients, private and non-profit sectors. Irina’s strong technical background includes J2EE, .NET and LAMP frameworks, as well as, a number of object-oriented languages. Irina holds a Master’s degree in Computer Science from The Moscow Aviation Institute.  

Kieran Lal
Drupal Community Adventure Guide, Acquia

Mary Laplante
VP Consulting Services, Gilbane Group
Twitter: http://twitter.com/marylaplante

Mary Fletcher Laplante manages Gilbane Group Vendor and Enterprise consulting and services. Mary also contributes to the Globalization Consulting practice and blog at http://gilbane.com/globalization/. She brings broad information technology marketing experience to the task of helping companies introduce new products. Ms. Laplante is a Partner Fastwater LLC, and was the first Executive Director of the industry consortium now known as OASIS (Organization for the Advancement of Structured Information Standards). OASIS provides a forum for the development of open e-business standards, typically built around XML. Before helping in the creation of OASIS, Ms. Laplante developed and managed her own consulting practice providing marketing and technical expertise in publishing-related applications and technologies. She has held executive and senior positions at several publishing software companies; she was President and Chief Operating Officer for Cygnet Publishing Technologies, Incorporated; Vice President of Marketing for Avalanche Development Company; and Vice President and Senior Product Manager at Scribe Systems, Inc. Prior to forming Fastwater, Ms. Laplante was a Director in the Document Software Strategies Group at CAP Ventures, Inc., a strategic consulting and research company that covers the markets for document technologies. Ms. Laplante is a frequent speaker at industry events like The Gilbane Conferences, Internet World, The Seybold Seminars, and the Gartner Group Internet Electronic Commerce conference. 

Joan Lassalle
President, Lassalle-Ramsay Inc.

Joan is the founder and President of Lasselle-Ramsay, Inc. Since 1982 Lasselle-Ramsay has helped global 1000 companies to get control of their new product or service content and deliver superior customer experience through content infrastructures. Lasselle-Ramsay has worked with over 600 industry leading companies such as Hewlett-Packard, Cisco Systems, Boston Scientific, and Fireman’s Fund Insurance Company. Joan has over 25 years experience developing new product content and training for high tech, healthcare, finance and insurance industries. She is a senior member of STC, a past board member of CMPros, and a regular contributor at industry conferences. Joan serves on the National Leadership Council for Women’s Business Enterprise National Council and teaches technical communications at the University of California Extension. She holds a M.Ed. from the University of Oregon.  

Stephanie Lemieux
Senior Taxonomy and IA Consultant, Earley & Assoc
Blog: http://sethearley.wordpress.com/

Stephanie Lemieux is a senior consultant with Earley & Associates. She has broad expertise in taxonomy development, content management, information architecture search, and social software. Her clients include Motorola, American Greetings, the Urban Land Institute, and the Ford Foundation. Recent projects have involved the creation of taxonomies for digital asset management, e-commerce, and taxonomy/information architecture for SharePoint. She holds a Masters in Library and Information Science (MLIS) from McGill University in Montreal, Canada. Stephanie has most recently specialized in taxonomies for faceted search and hybrid approaches to folksonomy and taxonomy, and is a frequent conference speaker on these and other topics. Stephanie also manages the Taxonomy Community of Practice, founded by Earley & Associates in 2005.  

Andrea Leszek
Director of the Documentation Team, salesforce.com

Andrea Leszek is the Director of the Documentation team at salesforce.com, and has been writing and managing in the technical communication industry for fifteen years. Since joining salesforce.com over nine years ago, she has focused her work and her team on two important goals: fully integrating the technical documentation team into the product development process, and providing high quality user assistance that meets customers’ needs. She has spoken at industry conferences about salesforce.com’s approach to integrated user assistance as well as their agile writing process. She has a B.S. and M.S. in Linguistics from the Massachusetts Institute of Technology, which led her into technical communication as a way to combine her technical background and love of language. 

Aaron Levie
CEO and Co-Founder, Box.net
Blog: http://blog.box.net/
Twitter: http://twitter.com/@boxdotnet

Aaron Levie is the CEO and co-founder of Box.net, which he originally created as a college business project with the goal of helping people easily access their information from any location. Box.net was launched from Aaron's dorm room in 2005 with the help of CFO Dylan Smith and has since grown into serving over 50,000 businesses of all sizes such as Six Flags, P&G, Meritage Homes, and Stonewall Kitchen. Today, he is the visionary behind Box's product and platform strategy, which is focused on incorporating the best of traditional content management with the most effective elements of social business software. He has spoken about content and collaboration tools at events such as Accenture Global Summit, South by Southwest, and Svase.  

Scott Liewehr
Strategy Practice Lead, Onesta Group
Twitter: http://twitter.com/sliewehr

Scott is the founder of onesta (www.onestagroup.com), a knowledge management consulting firm headquartered in New York City, where he leads the Strategy Practice. Scott works with onesta's clients to develop strategies and roadmaps to ensure they get the most from their intranets and KM systems, and he also mentors them to build the internal knowledge and skills necessary to ensure the success of their visions in the longer term. Scott is a passionate user advocate, and constantly strives to find innovative ways to solve user challenges using enterprise content management tools and techniques. Prior to founding onesta in 2006, Scott has served as the VP of Professional Services of a content management software company, and as the Vice President/Managing Director for an IT consulting firm in New York City. His clients have included Pfizer, Citigroup, Starwood Hotels, and HSBC just to name a few. Scott lives in Long Island, NY with his wife and son. 

David Lipsey
Managing Director, Media and Entertainment, FTI Consulting

David Lipsey is the Managing Director for FTI’s Media & Entertainment practice and is based in Washington, DC. Mr. Lipsey has over 25 years of experience in the diversified media and entertainment sectors, including newspapers, magazines, trade and technical publishing, commercial printing, syndication services, cable, broadcast and studio work. He joined FTI in 2008. With his extensive content industry background, he has worked across the sector on diverse advertising, physical and digital distribution projects, digital asset and enterprise content management, content governance and content monetization strategies and projects. He is widely known as an innovative thought leader and speaker on contemporary content issues, including current work on digital revenue assurance and “prospering in the era of digital media” for the media and entertainment community. During the course of his career, Mr. Lipsey has been engaged with complex organizational and software / technology projects for numerous media companies. Prior to joining FTI, Mr. Lipsey was the Industry Principal for Media & Entertainment at SAP. Before joining SAP, Mr. Lipsey was one of the founders of Artesia Technologies, a highly regarded provider of digital asset management software (now a division of Open Text). Mr. Lipsey contributed directly to much of the original “ground level” understanding of the importance of digital content. He was the Vice President for Media & Entertainment at Artesia. Before Artesia, Mr. Lipsey began his media career on work with New York Times on the roll-out of the NYT National Edition. Subsequently he joined Publishing Business Systems (acquired by DTI Inc.), a leading provider of newspaper circulation, advertising, accounting and other business software. Prior to leaving for Artesia, he was the Vice President for Strategic Business Development, responsible for the company’s wide-ranging newspaper group relationships 

Nic McMahon
VP Global Technology Solutions, Lionbridge
Blog: http://localization2dot0.wordpress.com/

Nic McMahon has over thirteen years experience working with the world’s most successful global organizations in the development of global content. As VP of Global Technology Solutions at Lionbridge, the world’s largest translation company, he is involved with best practices for global content on a daily basis, covering a uniquely wide range of industries and disciplines -- from large software companies to small international charities. In addition to helping the Fortune 500 go global, Mr. McMahon has also personally been the foundational executive for two US divisions of European companies, as well as a VAR business. His experience has provided him with unique insight into going global at both the strategic and tactical levels.

Jascha Minow
Industry Solutions Specialist, ThirtySix Software

Jascha Minow has a longstanding background in Regulatory and Software Product Management, Software and Services Consulting, Content Management, as well as Software Architecture and Implementations. Jascha has successfully directed and managed a product team and market leading product portfolio for the past several years. He has worked before in the regulatory and clinical IT departments of the pharmaceutical industry. Jascha has served two years as a Professional Officer for the United Nations after he started his career in an electronic documentation department of the Power Generation industry. His area of expertise is the analysis, design, and implementation of corporate IT solutions, comprising content management and authoring components to improve efficiency and overall cost reduction in global and multinational corporations. Jascha has managed, designed, planned, and implemented global electronic submission systems, as well as database and publishing projects that incorporate standards, technology, process, and resource definition to deliver a complete end-to-end solution for the organization. He has been responsible for the requirements, analysis, architecture, testing, rollout, and maintenance phases in validated environments, following agency regulations like 21 CFR part 11. Since the beginning of this year Jascha is a partner at ThirtySix Software, LLC, an innovative technology solution provider that delivers best-in-class content solutions. He is responsible for the Business Development leveraging his expertise as an Industry Solutions Specialist. In his spare time Jascha is hiking with his wife Marina in the New Jersey woods, spending a day at the Jersey shores or strolling through the streets of Manhattan.  

Helen Mitchell Curtis
Senior Program Director of Enterprise Solutions, MacFadden
Twitter: http://twitter.com/helenmitchell

Helen Mitchell Curtis serves as Senior Program Director of Enterprise Solutions at Macfadden. In this role she works closely with government and commercial clients to develop enterprise-wide search strategies, evaluate cost-effective search products, and develop information architecture strategies. Whether working as a systems integrator, gathering requirements, developing a prototype or implementing an enterprise search environment, her passion is to see each customer radically improve their content findability. Prior to joining Macfadden, Helen spent more than 32 years at the U.S. Food and Drug Administration, where she led one of the largest enterprise search implementations among Civilian Federal Agencies. Her years of experience at the FDA helped to facilitate integration of more than 10 million documents and applications in their enterprise search system. She led efforts to incorporate governance & standards, achieved end user buy-in, collaboration, increased findability and improved organization of data and document assets. Helen specializes in integrating search technologies across IT applications and disparate document repositories. Utilizing SOA, she enables clients to reduce costs, improve quality and efficiency, reduce 'pain points' and achieve a positive search experience for the professional knowledge worker. She is a frequent speaker at Enterprise Search and KM Conferences. In her spare time, Helen enjoys spoiling her 2 grandchildren, traveling and photography. 

Martha Morgan
Information Architect, NetApp

Martha Morgan is an Information Architect at NetApp in Sunnyvale, California. Martha has worked in DITA since early 2006, when she led the first DITA pilot project at NetApp. She now leads the architecture design team that develops the standards and best practices followed by over 50 NetApp Information Engineering staff members in the U.S. and India. Martha developed training modules for writers starting to work in DITA and coaches writers through their first DITA projects. With over 20 years experience writing and editing for a technical audience, Martha has also developed administrator and API documentation for AOL, Netscape, and Candle Corporation. 

Garry Muddyman
CEO and MD, Conversis

Gary Muddyman is Managing Director and CEO of Conversis. Established in 2003. Muddyman, together with a team that brings more than 60 years to the Globalization, Internationalization, Localization and Translation market, founded Conversis with the idea of advancing the understanding and use of localization and translation as a strategic business tool. As Managing Director and CEO, Muddyman leads the company's strategic business development. Conversis is now one of the world’s fastest growing GILT businesses. Earlier, Muddyman spent 16 years working for London-based HSBC Asset Finance U.K. Ltd., one of the largest banking and financial services organizations in the world. During his tenure there he led various product, commercial and business development divisions. Muddyman received his master's degree in business administration from Warwick University.

Jeremiah Owyang
Senior Analyst, Forrester
Blog: http://www.web-strategist.com/blog/
Twiiter: http://twitter.com/jowyang

Jeremiah covers Marketing & Advertising, Social Marketing, Social Computing & Web 2.0, Interactive Marketing, Media & Entertainment, Customer Experience, Online Advertising, and serves the Interactive Marketing professional. He is a leading expert on Social Computing, social media, social media measurement, Web marketing, and interactive marketing. His primary coverage within Social Computing is on online communities, social networks, blogging, and micromedia. Jeremiah lead the Social Computing program at Hitachi Data Systems from 2005-2006 as the online community marketing manager, then left to join PodTech Network, an online video and podcasting company as the director of corporate media strategy. According to Technorati, Jeremiah is one of the top 1% of bloggers, and his blog is listed as the 19th ranked blog according to Advertising Age (November 2007). His focus on Social Computing for the Interactive Marketing professional at Forrester has published reports on social networks, communities, and emerging technologies. Jeremiah has a bachelor's degree from San Francisco State University, with a focus on marketing. 

Natasja Paulsenn
Partner, Ordina Consulting

Natasja Paulssen is a partner at the Dutch consultancy firm Ordina and works mainly on projects concerning human-sensible information, i.e. information that has to be read by people. She lives by the following words: “Science must begin with myths, and with the criticism of myths” (Karl Popper), believing that an idea unchallenged is worth less than nothing. Besides working on projects Natasja developed EPA, an implementation methodology tailored to the information needs of working apart together. In the content management area she developed a Content Management Capability Maturity Model, which helps position an organization's maturity on the domains content, process, organization, people and technology. She also developed the SPOT communication model, which enables a free flow of information within an enterprise. More information can be found on www.DutchRoseReflections.com  

Zahra Rajani
General Manager, Design Communications

With over eight years experience in marketing and communications, online and offline, Zahra offers a wealth of knowledge in interactive consulting and interactive communication planning. In her role as General Manager at Bell Web Solutions, Zahra heads up the Communications group within the Digital Experience center of excellence, District; the design communications teams specialize in creative & design, creative technology, and digital media. Prior to joining District in 2005 (formerly CESART), Zahra worked for Cossette Communication Group. Over the years she has served such high profile clients as McDonald’s, General Motors, Shoppers Drug Mart, Coca-Cola Ltd., L’Oreal, Sears, Bell Canada, La Senza, Royal Canadian Mint, Cineplex, Air Canada, Laura Mercier and Vancouver 2010.  

Hadley Reynolds
Research Director, Search & Digital Marketplace Technologies, IDC

Hadley Reynolds creates research and thought leadership perspectives and content for IDC, leading market research firm in the information technology industries. His work focuses on understanding business transformation opportunities through the application of search technologies to traditional business models and the role search innovation is playing in creating new business opportunities. In his 30-year career in the software industry, he most recently headed the Centre for Search Innovation at FAST/Microsoft. Prior to creating the Centre, he headed the research practice at Delphi Group for over a decade, with a focus on knowledge management, search, content & collaboration management, and business process automation. Prior to his work at Delphi, he held product management, marketing, and strategy executive roles at Project Software & Development, Inc., a leader in enterprise application software for project management.

Craig Rice
Regional Manager, Vasont

Ayelette Robinson
Practice Resources Attorney, Morrison and Foerster, LLP

Ayelette Robinson is the Practice Resources Attorney at Morrison & Foerster LLP. She is responsible for the development and implementation of the firm’s knowledge management and practice resources systems. Ms. Robinson works closely with cross-functional teams, assessing firmwide and practice group knowledge needs, designing efficient knowledge management solutions, and overseeing the analysis and maintenance of firmwide practice resources (including AnswerBase, the firm’s award-winning enterprise search system). Prior to joining Morrison & Foerster, Ms. Robinson was an associate at O’Melveny & Myers LLP where her practice focused on general corporate and business law. Ms. Robinson is admitted to practice law in California, received her J.D. from The University of Michigan Law School, and received her A.B. from Brown University. She can be reached at AyeletteRobinson@mofo.com.  

Bill Rogers
CEO, Ektron

Bill Rogers founded Ektron with a simple vision: enable non-technical people to easily author and publish content on websites. Today, Rogers has sparked a revolution in the way organizations create and manage interactive web, intranet and extranet sites. He recognized early on how important websites would become to companies’ business models, and guided Ektron in creating a web content management software platform that provides all the functionality webmasters, designers and developers want in a single application, while still minimizing the complexity to which the non-technical users are exposed. Rogers is actively engaged in keeping Ektron a web content management market and technology leader. He sets the company’s strategic direction, aligns product development with his forward-looking vision for website technology. He participates in industry events and solicits feedback from customers and partners to stay on the leading edge of web technology development. Rogers received a Bachelor of Science degree in Electrical Engineering from Boston University.  

Carroll Rotkel
Director, Product Documentation, Fair Isaac Corporation

Carroll Rotkel is Director of Product Documentation for Fair Isaac Corporation, an $800 million dollar software company in Decision Management. Carroll has overseen the documentation and localization efforts at Fair Isaac for more than 10 years as the company grew organically and through acquisition. Carroll currently manages a team of twenty authors who manage documentation for more than 50 software applications in four markets, for over 5,000 direct clients in 80 countries, including 9 of the 10 top Fortune 500 companies. Carroll is currently in the process of moving her team to structured authoring and deploying a GIM technology solution. Prior to Fair Isaac, Carroll was QA Manager at Autodesk and Director of Technical Services at Time Arts, a computer graphics and animation software company. Carroll has a BS degree in programming and computer science from Colorado State University. 

Shannon Ryan
President & CEO, non-linear creations

Since its inception as a self-funded start up a 1995, to the multi-million dollar organization it is today, Shannon's role at non-linear creations (NLC) has been to guide, create, and drive NLC and its impressive list clients through the challenges of the digital domain. From content management to analytics and enterprise search, Shannon balances his effort between client work and the stewardship of NLC. In senior roles before non-linear creations, Shannon raised USD $21.5 million in financing for a software analytics company, and recruited teams of developers from Russia. Fluent in Russia, he also drove sales activities in Siberia for a US based software company in the oil and gas industry. Shannon holds a B.A. in Soviet and Eastern European Studies from Carleton University and a Masters in International Relations from the University of Vienna.  

Howard Schwartz
Ph.D., VP Content Management, SDL Trisoft

Howard Schwartz, Ph.D., is VP of Content Management, at SDL Trisoft and runs US operations for the organization. Howard has played various executive roles in enterprise software for over ten years with a focus on enterprise global content management. Before Trisoft, Howard was VP of Enterprise Business Consulting for SDL’s Enterprise Technologies Division and joined SDL through the acquisition of Trados, where he was one of the Trados executives responsible for Business Consulting. Prior to Trados, Howard was VP of Marketing at Uniscape which was acquired by Trados. Earlier in his career, Howard managed technical publications at Genesys Telecommunications. Howard has a Ph.D. from Brown University, a B.A. in Psychology from Duke University and has taught at Stanford, Indiana, Temple and Santa Clara Universities. Howard is an author of several books and more than a dozen academic articles. 

Eric Severson
CTO, Flatirons Solutions

A recognized XML pioneer and content management industry expert, Mr. Severson has over twenty years of experience in the technology field, ranging from hands-on product development and consulting to senior management roles in engineering and marketing. Mr. Severson is currently Chief Technology Officer and a co-founder of Flatirons Solutions Corporation, where he leads a consulting and systems integration practice specializing in content management and XML-based publishing. Prior to joining Flatirons in 2001, Mr. Severson was Chief Technology Officer for eConvergent, a software vendor specializing in correlating customer data across disparate databases and applications. From 1996-1999, he was an Executive Consultant for IBM Global Services, where he focused on content management and XML, and was a principal developer of IBM’s XML certification test. Before joining IBM, Mr. Severson served as Vice President and Chief Strategist for Interleaf, Inc., and was co-founder and CTO of Avalanche (a pioneer SGML/XML software company). A frequent conference speaker on DITA and otherXML-related subjects, Mr. Severson has been directly involved in key DITA designs and implementations performed by Flatirons. Mr. Severson is also a past President of OASIS, currently on the board of IDEAlliance, and a past board member of the AIIM Document Management Alliance. He holds an undergraduate degree from the University of Wisconsin, and completed Ph.D. coursework in Computer Science at the University of Colorado. Mr. Severson is a frequent conference speaker and contributor to the Gilbane CTO blog. 

Shawn Shell
Principal, Consejo
Blog: http://blog.consejoinc.com

Shawn Shell is the founder and Principal consultant at Consejo, Inc., a firm specializing in the development of information worker solutions. Shawn has spent almost twenty years in the information technology field. He has a broad range of experience, from help desk management to consulting practice management. He brings both the tactical experience of an inside IT professional, with the broad, strategic experience of a senior consultant. For the last seven years, Shawn has concentrated on the development of portal, collaboration and content management solutions using primarily Microsoft technologies, including SharePoint, Office, Groove, Content Management Server and custom ASP.NET applications. Prior to founding Consejo, Shawn held various management roles at Dell, Inc.  

Fahim Siddiqui
EVP Product Development, IntraLinks

Fahim Siddiqui is responsible for overseeing the IntraLinks product platform with responsibility for product management, engineering, quality control and external operations. He has more than 20 years of experience in high tech industries delivering software and related services. Prior to joining IntraLinks, he served as CEO at Sereniti, a privately held technology company. Previously, he held executive and senior management positions in engineering and information systems with MCI, Time Warner Telecommunications, Voyence, ICG and Sprint. In these roles, he led teams with more than 1,100 members and assisted in scaling organizations from $100 million to $2 billion in revenue. Mr. Siddiqui holds a Bachelor of Science in Computer Engineering from Iowa State University and Masters in Computer Science from The University of Missouri, Kansas City. 

Jerry Silver
Lead Product Marketing Manager, EMC/Documentum

Jerry Silver has over 25 years of IT development and marketing experience, specializing in content management, collaboration, XML, and Web technologies. Jerry spent 15 years at Oracle in a variety of technical roles, most recently as Principal Product Manager of Oracle Application Server Portal. He also served as Director of Product Strategy with content management vendor NCompass Labs, now part of Microsoft, and was Director of Product Management for XMetaL, a leading XML authoring tool. Jerry is currently Lead Product Marketing Manager with EMC Documentum, responsible for XML services in the Documentum Platform. 

Michael Smith
Language Specialist, Localization Team, iStockphoto

Michael Smith lead’s the localization team at iStockphoto LP’s world headquarters in Calgary, Canada. Trained in linguistic anthropology, his professional background includes several field studies and projects in minority language community and business development. Prior to localizing, he occupied his time as a program coordinator for the Canadian Unity Council and as a consultant for immigration service providers. In addition to localizing, he is also an accomplished yoga instructor, and published in the Mahavidya e-journal of Hinduism Studies. His current work provides him with unique insight into the fledgling field of international online community development. 

David Smith
President, LinguaLinx
Blog: www.lingualinx.blogspot.com
Twitter: http://.twitter.com/lingualinx

David Smith began his venture into multilingual communications almost 20 years ago. Fluent in Russian and French, Smith has worked extensively in both the United States and Europe and parlayed his passion for linguistics into establishing what has become LinguaLinx – one of the fastest-growing language service providers in the industry. Smith earned a B.A. in Russian Language (1990), an M.A. in Russian Language & Literature (1994), as well as an M.A. in Translation (1995) from the University at Albany, State University of New York. From 1995 to 1996, he lived in Moscow serving as Resident Director of the State University of New York's Moscow Exchange Program where he also held a faculty position in the Department of Foreign Languages. A published translator, Smith's work has appeared in the South Central Review (Vol. 12, No. 3-4; Fall/Winter 1995) and Selected Letters of Sergei Prokofiev (Northeastern University Press; Harlow Robinson, editor; June 1998). LinguaLinx continues to be recognized as a leader in the provision of multilingual content solutions and was listed No. 311 on the Inc. 500 in 2008. Smith was honored as a recipient of the prestigious American City Business Journals' 40 Under Forty award in 2005. In 2009, LinguaLinx, Inc. was ranked among the top Technology Firms in upstate New York at No. 31 by the Albany Business Review. Smith is featured presenter at industry and business events around the world including Gilbane, ALC, the Economic Summit on Entrepreneurship and Growth in Upstate New York, STC and TM-Europe. Smith continues to be recognized as an industry thought-leader and a proponent for the advancement of multilingual communications and linguistic studies. Currently, Smith serves on the Board of the Association of Language Companies, where he is Treasurer.  

Nova Spivack
CEO and Founder, Radar Networks

Nova is a long-time serial entrepreneur in the technology industry. In the late 80s and early 90s, he worked with leading technology ventures like Kurzweil Computer Products, Individual, and Thinking Machines. In 1994, he co-founded one of the first Internet companies, EarthWeb (IPO: 1998), which generated DICE.com (IPO: 2007). He then worked with SRI to co-found their business incubator, nVention. He has co-authored several books on Internet strategy and technology, and he speaks and writes widely on the future of the Web. He also advises global corporations, governments, non-profits, startups, and venture funds on technology strategy. In addition, he has authored dozens of granted and pending patents. Nova earned his BA in Philosophy from Oberlin College (with a focus on cognitive science and artificial intelligence) and a professional degree from the International Space University, the business school for the space industry. He has participated in research at MIT on emergent computation. Nova is also the grandson of the management guru, Dr. Peter F. Drucker and shares his interests in organizations and knowledge work. In 1999, Nova helped pioneer the early days of space tourism when he flew to the edge of space with Space Adventures and did micro-gravity parabolic flight training with the Russian air force. He continues to maintain his involvement in space as an investor in Space Adventures. Nova advises clients, angel invests, and develops in his own new ventures through his intellectual property company, Lucid Ventures. His weblog, Minding the Planet www.mindingtheplanet.net, focuses on Radar Networks and emerging technologies.  

Gabe Sumner
Technical Evangelist, Telerik

Kent Taylor
GM North America, Acrolinx

Kent is an industry veteran (with the scars to prove it!) with 20 years experience managing tech pubs and training operations at AT&T/Lucent Technologies, and another 10 years of consulting experience. He has seen the good, the bad, and the ugly in terms of large-scale multimedia, multilanguage information supply chains. An early implementer of Gen Code, SGML, XML, single-sourcing, and machine translation technology, his focus has always been on applying technology in ways that improve the quality of the information that the end-users see. If you focus on quality and process first, cost and time improvements almost always follow.  

Bill Trippe
Lead Analyst, XMLTechnologies and Content Strategies, Gilbane Group
Blog: http://gilbane.com/xml/
Twitter: http://twitter.com/billtrippe

Bill Trippe is a Senior Analyst at the Gilbane Group, and President of New Millennium Publishing, a Boston-based consulting practice formed in 1997. Bill has more than 20 years of technical and management experience in content management, XML, and related technologies. He specializes in large-scale applications of content management technology, working with publishers who are typically converting extensive legacy databases and systems into more contemporary, open technology. He brings a unique blend of strategic and hands-on knowledge of the products and trends that are shaping the publishing and content technology marketplace. At The Gilbane Group, Bill covers trends and technologies in the content management industry and develops conferences and tutorials on XML and content management. He is a sought-after speaker and author in the XML field, and is the XML columnist for Transform, a Consulting Associate with the consulting and market research firm CAP Ventures, and a regular contributor to the magazine, EContent. 

Grant Vergottini
Founder, Architectural Design and Development, XCential

Grant Vergottini is the co-founder of Xcential Group, LLC, a software and consulting company focused on XML document applications. In addition to being responsible for Xcential’s technical direction, Grant leads the company’s LegisWeb.com online service. Before founding Xcential, Grant was directory of Applications at Chrystal Software, where he worked on a variety of XML content management solutions. Prior to Chrystal, Grant contracted with Homestore.com, where he redesigned and rebuilt the Homebuilder.com website. Grant was also the founder of Genedax, which developed electronic design automation software. Grant also worked in Mentor Graphics in a series of technical and management positions. Grant began his career as a design engineer at the Boeing Company. Grant holds a degree in Electrical Engineering. 

Kumar Vora
VP & GM Enterprise, Adobe

As vice president and general manager of Adobe LiveCycle, Vora is responsible for all aspects of Adobe’s integrated, enterprise software suite. Vora drives research and development for the LiveCycle suite as well as product management and strategy, and product marketing. Vora has been involved with LiveCycle since its inception and was instrumental in the acquisition Adobe made in 2002 that provided the technical foundation for the product. Vora came to Adobe in 2001 from Oblix, an eBusiness security infrastructure company he co-founded in 1996. At Oblix, he served as vice president of technology. Vora oversaw all aspects of product development for Oblix’s multi-platform, enterprise-class server solutions. Prior to Oblix, Vora held numerous software engineering and managerial positions at Apple, HP and SGI on a variety of networking and Internet-based products. Vora holds a Bachelor’s degree in computer science from the Indian Institute of Technology in Bombay. He earned a Master’s degree in computer science from the University of Wisconsin.  

Dale Waldt
Senior Consultant, Gilbane Group

Dale has lead XML and Web development for 25+ years in a variety of publishing organizations, including legal and regulatory, legislative publishing, pharma, tech doc and commercial publishing. Dale was previously VP Product Systems Development at RIA, the tax publishing division of the Thomson Corporation. Dale spent several years as a industry standards consultant for OASIS, was a developer for the IRS, co-authored the SGML Implementation Guide (Springer 1995) and has taught, written and spoken around the world on XML and related technologies. Dale has a BS in Publishing Technology from RIT and completed Columbia Business Schools Executive Development Program.

Dick Weisinger
Vice President and Chief Technologist, Formtek
Blog: http://www.formtek.com/blog

Dick Weisinger is a software technologist with 20 years experience in the areas of Content, Document and Image Management. His career spans many projects and organizations and he has contributed to software solutions used for health care, finance, engineering, discrete manufacturing, aerospace, defense and research applications. He is a regular contributor to the Formtek blog at http://www.formtek.com/blog on topics that include ECM, SaaS, Open Source, SOA and New Technology. Dick earned a Masters of Engineering Science in Operations Research from the University of California at Berkeley and a Masters of Engineering Science from the Johns Hopkins University. Dick is Vice President and Chief Technologist at Formtek, Inc. 

Lisa Welchman
Founding Partner, WelchmanPierpoint
Blog: http://www.welchmanpierpoint.com/blog/all/Lisa+Welchman
Twitter: http://twitter.com/lwelchman

Lisa Welchman is the founding partner of WelchmanPierpoint. She has pioneered the field of Web Operations Management by distinguishing Web strategy, governance, execution and measurement as it pertains to large Web sites, and creating innovative, practical solutions for clients. Lisa wields a sharp ability to define and distinguish the over-arching principles of designing and maintaining large Content Management System-driven Web sites and is a recognized thought leader in the area of information governance. Lisa leads consulting engagements with a combination of high-level strategic vision, clear understanding of the challenges of senior executives, and real-world problem solving. Lisa is a sought after speaker for Web management conferences and symposiums for her insightful analysis of the complex problems faced by large-scale Web sites. Her past clients include The World Bank, The US Food and Drug Administration, USA.gov, the Radcliffe Institute for Advanced Study at Harvard University, Clorox, Wells Fargo, Firstgov, the Social Security Administration, World Savings Bank and Seattle Times Interactive, among others. Lisa has been working with large Web properties since 1996. Prior to her work with Web content management, Lisa was a ratings analyst and coordinating producer for King World Productions. Lisa holds a BA in Philosophy from the University of North Carolina and was a Philosophy Fellow at Columbia University.  

Tony White
Lead Analyst, Web Content Management, Gilbane Group

Tony White is the Lead Analyst for the Gilbane Group's Web Content Management Consulting Practice, and contributor to the Web Content Management blog (http://gilbane.com/web_content_management_blog/). Over the past ten years, Tony White has been an analyst at both Giga Information Group (now Forrester Research) and the Yankee Group, and has served in senior marketing roles at Interwoven and BroadVision. More recently, Tony has founded Ars Logica, Inc., a high-tech marketing and advisory firm offering a range of strategic and tactical marketing services to software vendors and providing needs-analysis/product-selection support to enterprise clients. In addition to hosting and speaking at analyst, vendor, and user conferences across Europe, North America, and Asia-Pacific, Tony has delivered competitive analyses to the sales forces of companies such as Hewlett-Packard, IBM, and BEA. His clients have included Adobe Systems, Bristol-Myers Squibb, Ford Motor Company, JPMorgan Chase, Qantas Airways, Siemens, and numerous other Global 2000 companies.  

Andrew Wilcox
President, CM Pros

Andrew is the current President of the Content Management Professionals Association (CM Pros), the international content management community of practice. He is also the founder and president of EverAge Consulting Inc., a vendor neutral content management implementation firm on the east coast of Canada. He possesses more than fifteen years of experience in the area of e-business and multimedia development. Prior to establishing EverAge Consulting Inc., Andrew held the position of President for The RGB Group Canada, Corp., an e-business consulting firm with offices in Canada and the U.S. Andrew has also been employed as an Applications Architect for Aliant Inc., where he was responsible for the strategic development of on-line initiatives and business case development. Since 1994, Andrew has completed numerous corporate wide content management projects utilizing a wide variety of technologies, and has gained valuable experience deploying the most current open standards. 

James Wonder
Director of Emerging Technologies, American Institute of Physics
Twitter: http://twitter.com/jwonder

James Wonder is the Director of Emerging Technology for the American Institute of Physics and has a 24 year career in technology. Responsible for leading technical development for all of AIP services including the premier service Scitationsm. He has previous efforts on developing web 2.0 based interactive and highly available services. James is a designer, programmer, systems administrator, and has worked with a wide variety of platforms and vendors. 

Randy Woods
Co-Founder and Executive Vice President, Non-Linear Creations
Twiiter: http://twitter.com/randywoods

Randy Woods has over a decade of leadership experience in developing corporate web strategies and implementation plans for organizations worldwide. As co-founder and executive vice president of nonlinear creations, a leading Canadian web development and IT integrator, Randy leverages the breadth of technology and Internet opportunity to help businesses effectively utilize the World Wide Web to drive online results. non-linear creations has completed more than 80 content management solution (CMS) deployments and Randy has played a significant role in crafting the NLC methodology. He has undertaken CMS Business Strategy engagements for groups as diverse as Infrastructure Canada, Alberta Economic Development, and Forester’s Insurance. Randy shares his insights through the non-linear creations Thought Leadership Series. He has published a number of whitepapers, including The NLC Performance Framework, Planning for Success: Best Practices in CMS Governance, and SEO and CMS: Implementing Best Practices. He is a sought after speaker. Most recently, Randy presented twice at the Washington DC Conference on Content Technologies for Government: Best practices in integrating CMS and SEO; Everything you wanted to know about MOSS 2007 (but were afraid to ask) Randy’s background also includes a central role in raising a $21 million dollar round of investment for Buystream, a web analytics software vendor. He assumed the CEO position at Buystream in 2001 and managed the sale of Buystream technology assets and rebirth of the core company as Western Energy, an oil and natural gas company. 

G. Oliver Young
Senior Analyst, Forrester Research
Blog: http://blog.strategicheading.com
Twitter: http://twitter.com/@OliverYoung

Oliver covers Marketing & Advertising, Tech Marketing Strategies, Interactive Marketing, Enterprise Collaboration, Social Marketing, Tech Marketing Tools & Best Practices, Information & Knowledge Management, Enterprise Web 2.0, Podcasting, High-Tech, Social Computing & Web 2.0, Tech Sector Economics, Customer Experience, RSS, and serves Vendor Strategy professionals. Responsible for Web 2.0 and Social Computing technologies, he regularly helps technology vendors refine product concepts, segment markets, and target their messaging. He is a thought leader in smart strategies for selling Web 2.0 tools and technologies in the enterprise. Oliver's research focuses on blogs, wikis, RSS, social networking, podcasting, mashups, and the impact of emerging technologies on technology vendors and their customers. As part of this coverage, Oliver also looks at broad economic trends in the tech industry. Prior to his work as an analyst, Oliver served as a researcher at Forrester. He conducted primary survey research and supported Forrester's Business Data Services® product, managing data collection and survey creation. He also conducted quantitative analysis of the tech sector and developed the methodology for the Forrester US Tech Sector Index. His work has been cited in numerous business and trade publications including the Financial Times, The Wall Street Journal, Investors Business Daily, BusinessWeek, and Computerworld. Oliver is a graduate of Kalamazoo College with a B.A. in economics and English. He has also studied at the London School of Economics and Political Science.