Speakers

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Rahel Anne Bailie
President, Intentional Design Inc.

Rahel Anne Bailie is a content strategist with a skill set that encompasses requirements and content analysis, content management consulting, and information architecture. She has operated her consultancy, Intentional Design, since 2002, helping clients analyze their business requirements and spectrum of content to get the right fit for their content development and management needs, and facilitates transitions to new business processes, content models, and technology implementations. Rahel was elected Fellow of the Society of Technical Communication in 2009, and founded the STC Content Strategy SIG. She also holds memberships in related professional associations such as CM Pros, IAI, UPA, and the Internet Strategy Forum in order to keep current in pertinent practice areas.

Deane Barker
Content Management Practice Director, Blend Interactive

Laura Bellamy
Information Architect, VMware, Inc

Laura Bellamy is an Information Architect at VMware, Inc. She has been a long-time DITA champion, working at IBM during the adoption and proliferation of DITA. Throughout her career she has worked on every facet of DITA implementation from the migration of many product libraries, to the creation of several specializations, the management of conversion projects, development of reuse strategies, and handling content releases.

Aldo Bermudez
Sr. Manager, Web Publishing, Cisco Systems

Aldo transitioned WebEx to OpenSource, and is an experienced speaker with over 10 years CMS experience in companies like Cisco, HP, Mercury interactive, PeopleSoft, and Adobe.

Geoffrey Bock
Senior Analyst, Collaboration & Social Computing, Gilbane Group

Geoffrey Bock is a Senior Analyst for the Gilbane Group's Collaboration & Social Computing Consulting Practice. He focuses on a broad range of collaboration technologies, including enterprise applications of wikis, blogs and other social media. An analyst and author with over twenty- five years industry experience, he tracks how organizations create, organize, and manage business information to sustain profitable relationships. He advises software companies, end-user organizations, and government agencies in areas of business planning, technology innovation, and operational excellence. 

Bob Boiko
Senior Lecturer, University of Washington iSchool & President, Metatorial Services Inc.

Bob Boiko is founder and president of Metatorial Services Inc., and is a faculty member of the University of Washington Information School. In 2004, Bob sparked the creation of CM Professionals, the first and only content management organization for practitioners. Recognized world-wide as a leader in the field of content management, he has almost 20 years of experience designing and building Web, hypertext and multimedia systems and tools for some of the world's top technology corporations (including Microsoft, Motorola, and Boeing). Bob has sat on many advisory boards and is the recipient of many awards including the 2005 EContent 100 Award for leadership in the content management industry. He is author of two editions of "The Content Management Bible" and the upcoming book "Laughing at the CIO: Leading Information Management in the Information Age". Bob is internationally known for his lectures and workshops.

Tony Byrne
Founder, CMS Watch

Tony Byrne is Founder of CMS Watch, a vendor-neutral technology evaluation firm. A former reporter, publisher, international educator, Byrne previously headed the Engineering and Production groups at an Internet consulting firm. He is the author of The CMS Report, and publisher of the Enterprise Portals Report, the ECM Suites Report, the Web Analytics Report, and the Enterprise Search Report.

Arje Cahn
CTO, Hippo

Arje Cahn is a frequent speaker at international conferences on subjects such as content management, open source and XML. Recent conferences Arje participated in as a speaker include Devvoxx and ApacheCon. Arje is CTO and co-founder of Hippo (Amsterdam, San Francisco). He runs the Hippo open source team at www.onehippo.org, which aims to turn cutting edge open source technology into robust content management and collaboration software. Arje has earned his merits in the open source world within the Apache Software Foundation, where he is a committer on the Apache Cocoon project, as well as a member of the foundation, and is involved in the organization and promotion of the ApacheCon conferences. He shares his thoughts on content management and open source on his blog at http://blogs.hippo.nl/arje/.

Steve Carton
Vice President, Content Technologies, Retrieval Systems Corporation

Mr. Carton is Vice President of Content Technologies for Retrieval Systems Corporation. He has over 30 years experience in information systems development with special expertise in the technologies of the publishing and library sectors. He couples strong requirements knowledge with best-of-breed technology development skills to create content-centric solutions. At RSC, he is responsible for design and development of complex repository management solutions for publishing clients, and for research and development into the company's CMS product "Tractare". Retrieval Systems Corporation (RSC) is an established software services company with a well-earned reputation for delivering successful content management and publishing deployments on time and under budget. Our customers include professional publishers and other public and private institutions with significant content management and publishing requirements. As a thought leader in content management and delivery systems, RSC has been recognized by The Gilbane Report for its leadership in blending commercial off the shelf (COTS) and open source components to provide high impact low cost content management solutions.

Melissa Casburn
Director of User Experience, ISITE Design

As the Director of User Experience, Melissa leads a team of web strategists, information architects and content strategists whose focus is helping clients create and protect their competitive advantage online. With 12 years of experience as a web strategist, information architect, project manager, and instructional designer, Melissa can get a lot done in a day. Comfortable in both corporate and agency environments, she’s helped leading companies (including HP, Microsoft, Comcast, MTV and The Pampered Chef) add stickiness to their sites and takes great pride in creating experiences that keep users aware, informed and connected-yet-autonomous. Melissa holds a BA in Clothing and Textile Design from San Francisco State University and an MBA from the University of Oregon, and is a member of the Portland, OR chapters of CHIFOO and IxDA.

Dr. Donna Cuomo
Chief Information Architect, Center for Information and Technology, MITRE

Dr. Donna Cuomo is responsible for the enterprise advancement of social, collaboration and knowledge systems and enterprise information architecture. She is currently working on MITRE's social networking/social media strategy, is deploying social media tools for the enterprise and assessing their business value. She received her Masters and PhD degrees in Industrial Engineering from State University of New York at Buffalo, where she majored in Human Factors Engineering/Human-Computer Interaction. 

Laurie E. Damianos
Lead Artificial Intelligence Engineer, Multimedia and Collaboration, MITRE

Laurie E. Damianos' interests lie in user centered design, evaluation methodologies, and collaborative technology. She received degrees in biology, computer science, and mathematics from Carnegie Mellon University. Her recent efforts include deploying enterprise prototypes for social bookmarking and business networking.

Jeff Fried
Senior Product Manager, Microsoft

Jeff Fried is a senior product manager at Microsoft, specializing in strategic applications of search technology. Jeff is a frequent speaker and writer in the industry, holds 15 patents and has authored more than 50 technical papers, and has led the creation of pioneering offerings in next generation search engines, networks, and contact centers. 

Emmanuel Garcin
Vice President & General Manager, Jahia North America

Emmanuel has 13 years of international general management experience within the software and Content Management industry, working in the US, Europe and Asia. Before joining Jahia, Emmanuel was the Vice President, Digital Publishing and CRM Solutions for Boston–based Houghton Mifflin, a leading US publisher. During his tenure, Emmanuel defined and implemented the Digital Publishing and CRM projects for Houghton Mifflin and its divisions, managing and co-ordinating a staff of up to 100 people. With his team, Emmanuel allowed Houghton Mifflin to dramatically improve its publishing efficiency and extend its offering to Digital goods, leveraging cutting edge Content Management and eCommerce technologies. Prior to Houghton Mifflin, Emmanuel hired and led the presales team for Reef North America, a Web Content Management company. Before moving to the US, he also worked as a Financial Controller for L’Oreal in Shanghai and as a consultant for IBM Global Services in Paris. Emmanuel is French and American and holds a MSc in Engineering from the Institut National Polytechnique de Grenoble (France), a MSc in Economics & Finance from Science Po Grenoble (France) and a MBA from Insead -delivered in the US (at the Wharton Business School), Europe and Asia.

Chip Gettinger
Vice President, XML Solutions, SDL Trisoft

Chip is responsible for managing client deployments of the Trisoft Component Content Management Solution using DITA as a content model. Chip has over 20 years experience in successful deployments and enjoys working closely with clients to develop and deploy a solution. He is a frequent speaker at DITA and CCM conferences and received his Bachelor's degree in Graphic Arts Technology with a Business Emphasis from Northern Illinois University.

Frank Gilbane
President & Founder, Gilbane Group a division of Outsell, Inc.

Frank Gilbane has been writing about, organizing conferences on, and consulting to Fortune 2000 companies and government agencies on information management technology since the early 80s. Frank is President the analyst and consulting firm Gilbane Group, a division of Outsell, Inc., and organizes the Gilbane Conferences. Frank is also a Managing Partner at Lighthouse Seminars LLC, a producer of educational events for IT. Frank was a member of the Board of Directors of market research and consulting firm CAP Ventures (now Questex/InfoTrends), Inc. and the founding Director of their Dynamic Content Software Strategies service. Frank was the founder and former president of Publishing Technology Management, Inc., a founder (with Yves Stern and Guy Fermon) of the French firm TechnoForum SARL (now owned by Reed Exhibitions), and co-founder of the Documation conferences in North America and Europe. He has held various positions in software development, marketing, and senior management at Texet Corporation and Quadex Corporation. He was a founding member of the Board of Advisors to SGML Open (now OASIS), is a past member of ANSI, ISO, and CALS Standards Committees where he was an independent expert working on SGML markup language and style sheet technologies, the Graphic Communications Association (GCA), numerous editorial advisory and corporate boards, and a recipient of the GCA's TechDoc award. Frank has a BA in Philosophy from Boston University, and an MA in Philosophy from Tufts University 

Jen Grant
Vice President of Marketing, Box.net

Jen Grant is responsible for leading brand strategy, sales marketing, public relations and product marketing. Prior to Box.net, Jen spent four years at Google where she was head of marketing for the Apps team. She also built the marketing, education and outreach strategies for Google Apps Education Edition and Google Book Search. In 2007, Jen received a Google Founders Award – the most prestigious award offered at Google. Prior to Google, Jen was a product manager at Stata Labs, which was acquired by Yahoo in 2004, director of marketing at Thin Multimedia, and a co-founder at DealMaven, which was acquired by FactSet in 2008. Jen received her MBA from Wharton and earned her bachelor’s degree from Princeton, and in 2009 was named one of Silicon Valley’s 40 under 40 by the Silicon Valley Business Journal.

Carl Grimm
Director of Advanced Technologies at New Idea Engineering

Carl Grimm heads enterprise strategy at New Idea Engineering focused on best-of-breed, novel and emerging technologies related to information retrieval. His active projects include the application of machine learning and collaborative filtering as an alternative to term frequency-inverse document frequency based relevancy systems. Prior to NIE Carl specialized in user experience design as the Creative Director of Interactive Media at Firebelly and he has also held senior management positions in the enterprise search and financial services sector. A graduate of Miami University, Carl holds his Bachelors of Science in Business Administration.

Darren Guarnaccia
VP Product Marketing, Sitecore

Darren is broad technologist with a deep understanding of the Web CMS marketplace. Early in his career he served as Director of Technology for a large financial organization. He subsequently ran e-Commerce operations for a large regional Consulting organization, building sizeable e-Commerce and CMS solutions for enterprises. In 2003 he joined RedDot-The Open Text Web Solutions Group, where he served as Vice President of Product Marketing.Darren was instrumental in leading the growth of RedDot from a small start up to a global Web Content Management System (CMS) company. Similarly, at Sitecore, Darren’s responsibilities include Product Planning and Management, technical briefings with Analysts, Press, and major Clients, and Business Development and Alliances. Darren has a Bachelor of Sciences in Computer Science from Oregon State University.

David Guenette
Senior Analyst, Gilbane Group

David R. Guenette is Senior Analyst at The Gilbane Group, within the Content Strategies and Technologies Practice. He has extensive experience serving the connected content market with strategic technology and business development research, analysis, and editorial content. David’s special focus is on digital rights management and the editorial process within electronic publishing. David has over 30 years publishing experience, including as acquisition and developmental editor in educational, trade, and professional resource books, and in top editorial positions for magazines and multimedia such as eMedia Professional.

Marc N. Haines
Senior IT architect at Ictect, Inc

Marc N. Haines is a senior IT architect at Ictect, Inc. with more than 10 years experience in analyzing and developing information system solutions. The combination of his industry experience with extensive academic research and consulting activities shaped his versatile expertise and ability to deliver innovative solutions in the areas of enterprise systems and content management solutions. He received a Masters in Computer Science in Germany, followed by a Ph.D. from the Terry College of Business at the University of Georgia. His work on enterprise systems, service-oriented architecture, and project management has been published in international journals and industry publications. He has been a speaker at international academic conferences and industry workshops. As a faculty at the University of Wisconsin-Milwaukee, he has been instrumental in developing an innovative curriculum for Enterprise Application Integration. He is a certified SAP consultant and Associate SAP Enterprise Architect. Areas of technical expertise include SAP Process Integration (SAP PI), MarkLogic XML server, XSLT, XQuery, and application development on the Microsoft .NET platform. As a member of OASIS, he has been contributing to international open standards development related to Web services and serves as a board member of the Society for Information Management’s Wisconsin Chapter.

Neal Hannon
Senior Consultant, Gilbane Group

Neal Hannon is a senior XBRL consultant based in Manville, RI. The consulting practice has helped companies understand the SEC XBRL mandate and has helped software companies introduce XBRL solutions into the marketplace. Hannon was the Director, Financial Reporting Technologies for the Financial Accounting Foundation (FAF). The FAF provides oversight and funding for FASB and GASB. Hannon played a significant role at FAF to organize and support the US financial community to improve the US GAAP XBRL taxonomy. Prior to joining the FAF, Hannon was a member of the accounting departments at the University of Hartford and Bryant University. In addition, Hannon has held various controllership positions with companies such as United Technologies and Monsanto. Hannon has authored over 60 articles and dozens of blog postings on XBRL. He has presented XBRL at national and international conferences since 2001. An active member of the XBRL consortium since 2000, Hannon served as the first education committee chairman and was a member of the first XBRL US steering committee. Active in the IMA for over 25 years, Hannon served on the IMA’s national information technology committee, chairing the group from 2004 to 2006. He also served on the IMA’s board of directors (2001-2006) and the IMA’s executive committee (2004-2006). Currently, Hannon is a member of Financial Executives International (FEI) and technical advisor to the FEI’s committee on Finance and Technology.

Larry Hawes
Lead Analyst, Collaboration and Enterprise Social Software, Gilbane Group

Larry Hawes is Lead Analyst, Collaboration and Enterprise Social Software at Gilbane Group. He manages that practice's research agenda and projects, conducts specific research projects, and authors and publishes related findings. Larry consults with software vendors on product roadmap development and go-to-market strategy, and with end user organizations on technology selection and deployment strategy. He also speaks at Gilbane Group conferences and events sponsored by other organizations. Larry is a nationally recognized expert on the application of information management technologies to drive high-value business transformation. His work is focused on collaboration and knowledge management practices in the technology domains of enterprise social software, unified communication and collaboration, enterprise portals, document and content management, and business process management. In addition to his contributions to the Gilbane Group Blog, Larry's thought leading opinions have been published in Wired, InformationWeek, C/Net, eWeek, Upside, CFO, and other publications, as well as on his blog (http://lehawes.wordpress.com). Prior to joining Gilbane Group, Larry was employed by IBM as a collaboration and knowledge management consultant primarily serving federal government clients. Before that, he distinguished himself as an analyst, consultant, speaker, and educator at the Delphi Group. Larry holds degrees in music from the University of Wisconsin-Whitewater and the University of Michigan. He earned the MBA degree at Babson College, with honors.  

Rob Howard
Founder & CTO, Telligent

Rob Howard is the vision behind Telligent’s product development and innovation and is known throughout the industry as an authority in community and collaboration software. As Telligent’s Founder and Chief Technology Officer, Howard oversees product development and the company’s technology roadmap. A true pioneer, Howard contributed to the development and adoption of Microsoft’s Web platform technologies, where he helped create and grow the innovative ASP.NET community. In 2004, he continued his vision for customer engagement when he founded Telligent. Howard has worked with customers including Dell, MySpace.com and Microsoft, and he is able to help organizations apply the value of collaborative work to their business. An expert at developing enterprise collaboration software, he has authored several books on the topic of software development and speaks at conferences worldwide on the topics of social computing and software development. Howard is a member of the Lonestar chapter of the Young Presidents’ Organization, and he earned his bachelor’s of business administration from Baylor University.

Sophie Hurst
Director, Product Marketing, SDL

Sophie Hurst is the Director of Product Marketing at SDL, responsible for all their language technology product lines, which help improve the end-to-end process of delivering global content. She speaks 5 languages, is a member of the Chartered Institute of Linguists and during her experience at various IT companies has gained an excellent understanding of the cultural, linguistic and business challenges faced by organizations doing global business.

Miles Kehoe
Senior Strategist & President, New Idea Engineering

Miles Kehoe is President of New Idea Engineering, a leading enterprise search consultancy. Prior to NIE Miles founded Searchbutton.com, one of the first application service providers for enterprise search. Having extensive stints in enterprise search at Verity and Fulcrum Technologies, Miles brings decades of perspective in enterprise search and information retrieval problems. Prior to that, he worked at Network Innovations and at Hewlett-Packard. Mr. Kehoe received his Bachelor of Arts in psychology from Tulane University and did graduate work in computer science at Purdue University.

Rob Koplowitz
Principal Analyst, Forrester Research

Rob serves Information & Knowledge Management professionals. He leads Forrester's research in the areas of basic content management, instant messaging, blogs, and wikis as they relate to enterprise usage, as well as the emerging trend of using Microsoft Office as a front end for line-of-business information and processes.

Rob comes to Forrester with many years of experience in enterprise software consulting, product marketing, product management, and strategy. Most recently, he was director of product management with Microsoft, where he played a strategic role with Duet, a joint initiative brought to market with SAP. Prior to Microsoft, Rob was a senior director of product marketing with Oracle, where he was responsible for marketing for Oracle's content, collaboration, portal, and business intelligence offerings. He also spent 15 years in consulting working for Lotus/IBM and other global software services firms. Rob holds a B.A. in economics from The University of California, Davis.

Mary Laplante
VP Consulting Services, Gilbane Group

Mary Fletcher Laplante manages Gilbane Group Vendor and Enterprise consulting and services. Mary also contributes to the Globalization Consulting practice and blog at http://gilbane.com/globalization/. She brings broad information technology marketing experience to the task of helping companies introduce new products. Ms. Laplante is a Partner Fastwater LLC, and was the first Executive Director of the industry consortium now known as OASIS (Organization for the Advancement of Structured Information Standards). OASIS provides a forum for the development of open e-business standards, typically built around XML. Before helping in the creation of OASIS, Ms. Laplante developed and managed her own consulting practice providing marketing and technical expertise in publishing-related applications and technologies. She has held executive and senior positions at several publishing software companies; she was President and Chief Operating Officer for Cygnet Publishing Technologies, Incorporated; Vice President of Marketing for Avalanche Development Company; and Vice President and Senior Product Manager at Scribe Systems, Inc. Prior to forming Fastwater, Ms. Laplante was a Director in the Document Software Strategies Group at CAP Ventures, Inc., a strategic consulting and research company that covers the markets for document technologies. Ms. Laplante is a frequent speaker at industry events like The Gilbane Conferences, Internet World, The Seybold Seminars, and the Gartner Group Internet Electronic Commerce conference. 

Joan Lasselle
President, Lassalle-Ramsay Inc.

Joan is the founder and President of Lasselle-Ramsay, Inc. Since 1982 Lasselle-Ramsay has helped global 1000 companies to get control of their new product or service content and deliver superior customer experience through content infrastructures. Lasselle-Ramsay has worked with over 600 industry leading companies such as Hewlett-Packard, Cisco Systems, Boston Scientific, and Fireman’s Fund Insurance Company. Joan has over 25 years experience developing new product content and training for high tech, healthcare, finance and insurance industries. She is a senior member of STC, a past board member of CMPros, and a regular contributor at industry conferences. Joan serves on the National Leadership Council for Women’s Business Enterprise National Council and teaches technical communications at the University of California Extension. She holds a M.Ed. from the University of Oregon.  

Scott Liewehr
Senior Consultant, Web Content Management Gilbane Group

Scott is the latest member of GIlbane Group as well as the founder of onesta, a knowledge management consulting firm headquartered in New York City, where he leads the Strategy Practice. Scott works with clients to develop strategies and roadmaps to ensure they get the most from their intranets and KM systems, and he also mentors them to build the internal knowledge and skills necessary to ensure the success of their visions in the longer term. Scott is a passionate user advocate, and constantly strives to find innovative ways to solve user challenges using enterprise content management tools and techniques. Prior to founding onesta in 2006, Scott has served as the VP of Professional Services of a content management software company, and as the Vice President/Managing Director for an IT consulting firm in New York City. His clients have included Pfizer, Citigroup, Starwood Hotels, and HSBC just to name a few. Scott lives in Long Island, NY with his wife and two sons. 

Ned May
Director & Lead Analyst, Outsell Inc.

In his capacity as Director & Lead Analyst, Ned May leads Outsell's analytic coverage and advisory services focused on the Search, Aggregation & Syndication market. His coverage centers on the myriad ways in which digital content is aggregated and consumed. He keeps a keen eye on web search engines and portals, licensed content aggregators, and subscription and syndication service providers, as well as the technology vendors serving these segments. Ned serves as an executive-level advisor and consultant to clients on issues impacting all facets of this market, including the money flows around online advertising, content syndication and copyright, and the delivery platform challenges across the tethered web and mobile devices such as smart phones and e-book readers.

Cheryl McKinnon
Chief Marketing Officer, Nuxeo

With more than 16 years experience in Enterprise Content Management, Cheryl has developed a keen interest in the challenges facing information workers in the increasingly electronic and online work environment. Her specialty is researching, articulating and educating on current and emerging trends in information management. Holding progressively senior positions with key vendors such as Nuxeo, and formerly Open Text, Hummingbird and PC DOCS, she brings years of market and requirements research in addition to experience in consulting and training. An active member of industry associations such as AIIM and ARMA, Cheryl frequently contributes articles and opinions to online and print publications, and speaks regularly at industry conferences. She holds a BA (Hons.) from the University of Winnipeg, a Master of Arts from Carleton University, and has completed the required coursework towards a PH.D in History at the University of Ottawa

Sam Mefford
Enterprise Search Practice Lead, Avalon Consulting

As Enterprise Search Practice Lead at Avalon Consulting, LLC, Sam Mefford has pioneered the consultancy’s practical implementation of global enterprise search projects, helping organizations smartly manage their digital content while mitigating the risk involved with executing their Enterprise Search strategies. After 4 years and over 50 projects at Avalon, Sam Mefford has become a passionate advocate for efficient meta-data techniques to power better search experiences. Sam is a progressive architect and thought leader when it comes to parlaying enterprise search, navigation, and content intelligence into competitive advantage. His foresight and unique skill in layering intuitive, enhanced user interfaces on top of these platforms has led to increased user acceptance and adoption of the implemented solutions. He combines a deep technical understanding with a keen business sense and unexpected creativity for a powerful learning experience for his listeners. His presentations are passionate, engaging, and driven by his excitement for today’s rapidly evolving technology and his collaboration with today’s most innovative business leaders.

Chad Miller
Web Applications Developer, Robert Half International, Inc.

Chad Miller's role entails content management, training, and process automation. Before working at RHI, Chad worked with AT&T and Amdocs. Together Andy and Chad implemented a solution, partnering with Kapow, to automate the migration of RHI’s intranet content from a static platform to a content management system.

Kevin Nichols
Independant Consultant

Kevin Nichols of Kevin P Nichols Consulting has been immersed in digital technologies for over fourteen years. A Harvard graduate, he executed his capabilities in the Sabre Foundation before traveling to Bosnia and Herzegovina, where he was Webmaster for Physicians for Human Rights. He went on to Sapient Corporation as a UX Lead for global brands on Web and CMS projects. Kevin played a key role in launching MIT's OpenCourseWare project, and as a Senior Consultant at Molecular, he led UX teams for global brands. Today, as an independent consultant, Kevin advises Fortune 100 companies on content and digital strategies.

Jeremiah Owyang
Partner, Customer Strategy Altimeter Group

Jeremiah Owyang is a influential thought leader on web strategy, interactive marketing, and social technologies. He is experienced with emerging technologies that stem from the brand side, agency side, and industry analyst perspective. An accomplished speaker, Jeremiah has spoken all over the US as well as Asia and Europe and keynoted at prominent industry conferences. Despite his industry credentials, he lives and breathes the social web and interacts with over 50,000+ Twitter followers, and has earned over 120,000 unique visitors to his blog “Web Strategy”, which focuses on how corporations connect with their customers using web technologies. He was featured in the 2009 “Who’s Who” in the Silicon Valley Business Journal. Previously, Jeremiah was a Senior Analyst at Forrester, focused on social computing for the interactive marketer. Prior to that, was the Director of Corporate Media Strategy at PodTech Network, a podcasting and online video startup. From 2005-2007 Jeremiah held the title of Manager of Global Web Marketing at Hitachi Data Systems and launched the community and blog program. He also served as the Intranet Architect at World Savings (now Wells Fargo) and was a user experience professional at Exodus Communications.

Christine Pierpoint
Partner, WelchmanPierpoint

Christine Pierpoint is a partner and senior consultant at WelchmanPierpoint, a firm that specializes in Web Operations Management. Throughout her career, Pierpoint has worked with organizations to develop and manage an effective Web presence. In the past fifteen years she’s gained practical insights into all things Web and has first-hand experience implementing strategies in both the private and public sector. These days she can be found breaking down organizational silos and tackling governance and change management issues in the pursuit of aligning Web operations with business objectives. Christine’s client work focuses on maturing Web operations in organizations with sites that span upwards of 100 thousand files including The World Bank, U.S. Environmental Protection and American Society of Civil Engineers. She is also a frequent blogger and speaker on topics related to Web strategy, governance and Web team management. Christine holds a BS in Mass Communications from Virginia Commonwealth University and an MBA in Business Management from Loyola College in Maryland.

Daniel W. Rasmus
Strategist & Author

Daniel W. Rasmus applies 30 years of experience as he helps organizations shape strategy through scenario planning and deep analysis of the uncertainties and dynamics of the business climate. Rasmus is the former Director of Business Insights at Microsoft where he drove dialog with Microsoft's customers through unique content, social media and presentations. He managed Microsoft's Information Worker Board of the Future Program, their Center for Information Work and was managing editor of the Microsoft Executive Book Series, which includes his own title, Listening to the Future. Rasmus was awarded several times for his interactions with customers at the Microsoft Executive Briefing Center, including being named a Distinguished Speaker. Prior to joining Microsoft, Rasmus was a Vice President with Forrester Research and the Giga Information Group, with responsibilities that included research management and internal learning. Rasmus speaks internationally on the future of work and the implications for today's businesses.

Hadley Reynolds
Research Director, Search & Digital Marketplace Technologies, IDC

Hadley Reynolds creates research and thought leadership perspectives and content for IDC, leading market research firm in the information technology industries. His work focuses on understanding business transformation opportunities through the application of search technologies to traditional business models and the role search innovation is playing in creating new business opportunities. In his 30-year career in the software industry, he most recently headed the Centre for Search Innovation at FAST/Microsoft. Prior to creating the Centre, he headed the research practice at Delphi Group for over a decade, with a focus on knowledge management, search, content & collaboration management, and business process automation. Prior to his work at Delphi, he held product management, marketing, and strategy executive roles at Project Software & Development, Inc., a leader in enterprise application software for project management.

Robert Rose
Founder & Chief Troublemaker, Big Blue Moose

As the Founder and Chief Troublemaker at Big Blue Moose, Robert Rose innovates creative and technical marketing solutions for his clients. Rose assembles and manages diverse teams of the best designers, technologists and media optimization specialists, creating successful marketing strategies for both well-known brands and startup businesses alike. Rose is currently a Research Fellow with Coburn Ventures, a community of experts discussing and innovating current trends in Technology and Marketing. He has also served on the Board of Directors of the Software and Information Industry Association (SIIA) Software Division, and is a founding member of the Executive Council on Software-as-a-Service. A recognized expert in digital media and marketing, Rose is a frequent keynote speaker, advising top professionals in the successful strategy of online marketing and Web site management. He’s a guest blogger for the online magazine iMedia Connection and the co-author of the book “Enterprise 2.0: How Technology, E-Commerce and Web 2.0 Are Transforming Business Virtually”. Rose is, and has been, widely quoted in the press, including publications such as Wired, CBS Interactive, KMWorld, Direct Marketing News and BusinessWeek.

Donna Rossi
Vice President, Global Customer Experience, The Western Union Company

Donna Rossi currently serves as the head of Western Union’s Customer Experience Management (CEM) team. In this role, Donna is responsible for leading the strategy to understand and improve the experience of Western Union customers around the globe. Rossi is based in Englewood, Colo. at Western Union’s global headquarters. Prior to her role with the CEM team, Donna developed strategy and drove consumer loyalty initiatives for Western Union’s global brand team. In addition, she has held a number of roles of increasing responsibility in global operations and marketing at Western Union and former parent company First Data. Before joining First Data, Rossi worked at American Express in the customer service center. Donna, who was raised in Puerto Rico, holds a bachelor of science degree in marketing management from Syracuse University in Syracuse, New York. She serves on the board of Community Resources, Inc., in Denver, CO

Shannon Ryan
President & CEO, non-linear creations

Since its inception as a self-funded start up a 1995, to the multi-million dollar organization it is today, Shannon's role at non-linear creations (NLC) has been to guide, create, and drive NLC and its impressive list clients through the challenges of the digital domain. From content management to analytics and enterprise search, Shannon balances his effort between client work and the stewardship of NLC. In senior roles before non-linear creations, Shannon raised USD $21.5 million in financing for a software analytics company, and recruited teams of developers from Russia. Fluent in Russia, he also drove sales activities in Siberia for a US based software company in the oil and gas industry. Shannon holds a B.A. in Soviet and Eastern European Studies from Carleton University and a Masters in International Relations from the University of Vienna.

Gert-Jan Schikker
Marketing Manager New Media, Voetbal International, WPG Publishing Group

Gert-Jan Schikker is Marketing Manager New Media at Voetbal International (VI), a leading publisher and independent authority in soccer information. With his vast experience of new media and internet marketing, he explores, develops and implements new techniques and strategies to expand and grow online business. Gert-Jan started his career in 2001 at YoungDynamic company, an E-Lab for a large financial organization, where he worked for several years on e-marketing and e-business initiatives including e-commerce partnerships and online campaigns, formats and content and E-pilots (smart sms, mobile games, avatar and 3D information). In his current role as Marketing Manager New Media, he is responsible for all online activities (non-print) of VI, delivering great customer experiences to millions of soccer fans through multiple online channels including mobile. Based on a deep understanding of his target audience, he successfully introduced cross media formats and partnerships and e-commerce activities to monetize company’s online initiatives. Gert-Jan has a Master of Science in Marketing from Erasmus University Rotterdam, The Netherlands with emphasis in e-Commerce, Consumer behavior, Sales and Information Management and Advertising.

Tom Sheridan
IT Director, Gas Technology Institute

Tom Sheridan has worked at GTI as the IT director for 17 years, and is responsible for all computer-related activities. He is particularly interested in collaboration software and have worked extensively with Lotus Notes and SharePoint. GTI is an international technology solutions provider for the natural gas and energy industries. GTI delivers technology, information and technical services to energy markets through cooperative and proprietary research, development and commercialization.

Andrew Striemer
CMS Product Manager, Robert Half International, Inc

Andy Striemer is the CMS Product Manager for Robert Half International, Inc.’s Intranet Services team. He is responsible for content management planning, support and training. Prior to coming to RHI he was Digital Technology Coordinator at two major high schools in the SF Bay area.

Bill Trippe
Vice President, Content Strategies, Gilbane Group

Bill Trippe is a Senior Analyst at the Gilbane Group, and President of New Millennium Publishing, a Boston-based consulting practice formed in 1997. Bill has more than 20 years of technical and management experience in content management, XML, and related technologies. He specializes in large-scale applications of content management technology, working with publishers who are typically converting extensive legacy databases and systems into more contemporary, open technology. He brings a unique blend of strategic and hands-on knowledge of the products and trends that are shaping the publishing and content technology marketplace. At The Gilbane Group, Bill covers trends and technologies in the content management industry and develops conferences and tutorials on XML and content management. He is a sought-after speaker and author in the XML field, and is the XML columnist for Transform, a Consulting Associate with the consulting and market research firm CAP Ventures, and a regular contributor to the magazine, EContent. 

Kumar Vora
Vice President & General Manager, Adobe LiveCycle

As vice president and general manager of Adobe LiveCycle, Vora is responsible for all aspects of Adobe’s integrated, enterprise software suite. Vora drives research and development for the LiveCycle suite as well as product management and strategy, and product marketing. Vora has been involved with LiveCycle since its inception and was instrumental in the acquisition Adobe made in 2002 that provided the technical foundation for the product. Vora came to Adobe in 2001 from Oblix, an eBusiness security infrastructure company he co-founded in 1996. At Oblix, he served as vice president of technology. Vora oversaw all aspects of product development for Oblix’s multi-platform, enterprise-class server solutions. Prior to Oblix, Vora held numerous software engineering and managerial positions at Apple, HP and SGI on a variety of networking and Internet-based products. Vora holds a Bachelor’s degree in computer science from the Indian Institute of Technology in Bombay. He earned a Master’s degree in computer science from the University of Wisconsin.

Dale Waldt
Senior Consultant, Gilbane Group

Dale has lead XML and Web development for 25+ years in a variety of publishing organizations, including legal and regulatory, legislative publishing, pharma, tech doc and commercial publishing. Dale was previously VP Product Systems Development at RIA, the tax publishing division of the Thomson Corporation. Dale spent several years as a industry standards consultant for OASIS, was a developer for the IRS, co-authored the SGML Implementation Guide (Springer 1995) and has taught, written and spoken around the world on XML and related technologies. Dale has a BS in Publishing Technology from RIT and completed Columbia Business Schools Executive Development Program.

Shaun Walker
Creator & Chief Architect, DotNetNuke

A popular speaker at events like The Gilbane Conference, AJAX World, and DevConnections, Shaun Walker has 15 years professional experience in architecting and implementing large-scale software solutions for private and public organizations. He sits on the interim Board of the CodePlex Foundation and is the creator and chief architect of DotNetNuke, DotNetNuke Corp.’s flagship product and the most successful open source project on the Microsoft platform. He is a frequent speaker at conferences and a contributing author to the WROX Press book titled “Professional DotNetNuke 4 - Open Source Web Application Framework.”

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